One Of The Most Frequent Uses Of Verbal Communication In A Business Case Study

2.One of the most frequent uses of verbal communications in a business are those that take place over the phone. Often a phone interaction can be the introduction of a business to a potential client. Potential clients may call to get answers to all types of questions. It may be as simple as what are your hours of operations to something more complex like looking for a price quote on a specialty item. During interactions on a phone employees need to be mindful of many different aspects. Employees need to make sure to make the correct word choice as well as being as grammatically correct as possible. Employees should avoid using slang and business jargon. They also need to be mindful of the person on the other end of the line. If they can tell that the person 's first language may not be English they should make sure to talk slower and use shorter sentences. A strong interaction with an employee on the phone gives a potential customer the confidence they need in a business to choose that business over a competitor.

One of the areas written communications skills can be used the best in a business is responding to customer complaints. This is a highly personalized way to respond to customers when they are having issues with a product or have had a bad customer experience. It also allows for the business to have the cool down

Computer systems are vulnerable to cyberattacks and hackers. These criminals intention is to get ahold of confidential information that the criminal can use to their advantage. It is also easier to accidently sent a email to the wrong parties who the message was unintended for. This may allow private information, on say a plan to buy a failing business, to get into the hands of the information and use it to outbid the original company. Additionally individuals are more likely to return a misdelivered letter as unread, then an