Essential Skills and Qualities of Managers

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Management is not just about making decisions, watching over employees, and bossing others around. Good management result is satisfied customers, who provide better customer service. In order for new managers to be successful they need to be about to have good communication, human skills, and ability to motivate others. The ability to do these skills effectively makes a big difference in a manager and the company’s overall success. Companies depend on managers to fulfill skills and knowledge to help their company excel. The knowledge managers need to possess is technological inclined and globalization. Effective management can enhance a company’s performance by contributing to employees and customer satisfaction, productivity, development (Noe, Hollenbeck, Gerhart, & Wright, 2010). The first skill for managers to understand and practice is communications, because it is the foundation for all actions in the workplace and it allows the supervisor or manager an opportunity to build relationships with the overall workgroup without alienating anyone in the work environment (Roper, 2005). As a manager it is very important to be able to communicate effectively. As Robert Kent, former dean of Harvard Business School has said, “In business, communication is everything” (Blalock, 2005). The Wisconsin Business School Alumni Association recently reported that managers spend 75 percent to 80 percent of their time communicating (Blalock, 2005). Communication skills are critical for success in an organization. Successful managers communicate to where their targeted audience understands (Froschheiser, 2010). Managers need to give positive and negative feedback to their employees to let them know their strengths and weaknesses and where they n... ... middle of paper ... ...+need+human+skills&source=bl&ots=0lyUENFBpn&sig=eWfLGgVJwAIObwPNe6ILzJXLwEg&hl=en&ei=33piTbGVFJSftwfjq5ihDA&sa=X&oi=book_result&ct=result&resnum=5&ved=0CDUQ6AEwBA#v=onepage&q=successful%20managers%20need%20human%20skills&f=false Roper, G. (2005, May). Managing employee relations: develop interpersonal communications and conflict-management skills to better manage employee relations. Retrieved from http://findarticles.com/p/articles/mi_m3495/is_5_50/ai_n13721394 Training and development. (2010). Retrieved from http://www.referenceforbusiness.com/small/Sm- Z/Training-and-Development.html#ixzz1F5oiawrQ University of Memphis, . (1990).Communications networks for managing global operations. (global business). Retrieved from http://www.entrepreneur.com/tradejournals/article/9267862.html Williams, C. (2010). Effective management. Ohio: South-Western Cengage Learning.

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