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Challenges in cross-cultural communication
Challenges in cross-cultural communication
Challenges in cross-cultural communication
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The average worker spends two-thousand and eighty hours a year at their place of employment. Communication within the workplace is often overlooked or not given as much importance as most people should allow, given the amount of time that is spent there. Beyond the more basic verbal speech, one must be aware of the nonverbal symbols and noise that can have an effect on communication. There are also cultural, environmental and internal factors that can effect communication and how successful it can be. The various perceptions that an individual has developed over their life can also effect communication. One’s ability to communicate effectively will determine the success and enjoyment that is to come from their job. There are many symbols that people encounter when communicating. In a verbal exchange there are abstract and concrete symbols. A concrete symbols represents a specific object (Hybels & Weaver, 2007, pg. 10). There is little room for a person to interpret a concrete symbol or to put another meaning to this. If, for example, the concrete symbol is a television, there may be different types, but the word will have a common picture in everyone’s mind. Abstract symbols are those which stand for ideas (Hybels & Weaver, 2007, pg. 10). As Hybels and Weaver (2007) state, the way in which these words are understood are based on the experiences of the person interpreting the words ( pg. 10). Take the word love; most people will have different ideas and feelings towards what the word love means. When abstract words are used over concrete words in the workplace, the can allow for more miscommunications or misunderstandings to occur. If one person has a very positive understanding of an abstract word, bu... ... middle of paper ... ...cation. It is important to be aware of all of these different factors. Most importantly, it is vital to know that not all communication will end with a positive result and to know when a specific communication needs to be stopped so there are not long term effects of one bad communication. Being a well-rounded communicator is not only vital for a successful career but can also be the difference in promotions and raises. Works Cited Anita Bruzzese. (2010, March 20). On the Job: Nonverbal cues can give you the edge at the office. The Salt Lake Tribune. Retrieved May 9, 2010, from ProQuest Newsstand. (Document ID: 1988454201). culture. (2010). In Merriam-Webster Online Dictionary. Retrieved May 9, 2010 from http://www.merriam-webster.com/dictionary/culture Hybels, S., & Weaver II, R.L. (2007). Communicating effectively (8th ed.) Boston: McGraw Hill.
How important is it to keep an open mind when communicating in the workplace? Distortions can mess with people’s perceptions of coworkers today more than ever. People work with people all over the world and a simple wave of the hand or making eye contact can be misinterpreted as an insult. Even people in the same region might have different methods of communicating. One business in town might be in little cubicles and can make announcements on the floor or in another business people have their own offices and email each other. Other’s distortions in of competitiveness, enthusiasm, and romance, in both verbal and nonverbal communication, help Tom Hank’s character, Josh Baskin, in “Big”.
Once you take the time to obtain great communication skills, your professional and personal life will be so much better for you and those around you. In order to become an effective communicator, you must learn how to become a better listener. This book also touched basis on the importance of listening and how sometimes it become a forgotten skill. Listening, to most people, is a very difficult thing to do sometimes.
Collaboration can generally be defined as the process of working together among and with others in order to accomplish a shared goal. It’s noted that collaboration within the workplace can easily be implemented through workplace relationships, open communication lines, and the development of trust. Effective communication and collaboration is of vital importance within the workplace, as it aids with the level of commitment and completion of tasks. Ineffective or closed lines of communication can result in detrimental effects. This is especially true for healthcare organizations, as communication issues can hinder the care the patient requires, leading to potential harm to their health. Since healthcare organizations are complex, each decision
During spring and summer of 201 I underwent a six month internship in the information services department of a major company in my country Botswana. The company , Botswana power corporation is the sole producer and distributor of electricity in Botswana. As a company with branches all over the country it is easy to understand why communication would be crucial to the day to day operations of this company as a whole. For the sake of clarity however I’m going to limit the focus of this paper to the Information servives departmentin which I worked.
I work at Geneva Ace Hardware. My most important job, among my many duties, is to help customers. Usually everything goes ok, but there are always a few customers that can be hard to deal with. I’ve had to deal with Mexicans who can barely speak English. I’ve had to deal with Mexicans who use their 5 year old children/grandchildren as translators. I once had to deal with a Canadian couple whose accent was so rich; I would have about a 30 second delayed response to try to convert their English into my English. Then there are the people who just won’t accept my help because I’m only a kid. None of these people compare to the dude that was deaf.
People communicate for three purposes which are: to inform, persuade and entertain. Most managers use 60-80% of their time communicating in many ways which include: be present in meetings, listen and contribute in decision making and problem solve; compose various types of memos to inform and influence others about your viewpoints along with the services and products offered by one’s organization; presents information and influencing messages to large and small groups either face to face or virtual setting; explains and clarifies tasks and procedures
The use of discourse as a lever for change was not initially thought of as a formidable avenue to garner change. Discourse, before further examination, seemed to be something that would cause chaos and confusion for an organization enthralled in the pursuit of change. Nevertheless, change, as a strategy was another way to foresee discourse more positively. This is the power of linguistic expression to take words and catapult them into action for purpose of effective organizational management of change. According to Clegg (2016), change as strategy takes a visionary approach because the focus is on the future and must be communicated effectively with intelligibility, which makes discourse legitimate.
In this present century the corporate world is moving towards turning into one entity with all the progressions and advancements in the innovation and exchange. The spine to this is been the corporate world, which runs all the organizations ranging from the large companies to small scale with enormous number of its representatives. I firmly accept that achievement of corporates lies in overseeing its representatives for which incredible managerial correspondence expertise is an absolute necessity.
Communication is the exchange of ideas, thoughts and feelings between two or more people. We communicate verbally or non-verbally on a daily basis with our peers, coworkers and our family members. There are four different communication styles we use in our personal and professional lives: the private, dominant, sociable and open style. Although a person can have characteristics for all four styles, some people have two main styles they fall back on when dealing with certain situations at work or in their personal lives. A fundamental tool in communication is listening, its the key to understanding those around you. When we listen we not only listen to the verbal message but also the non-verbal message. According to the text, the ability to listen effectively is not a natural born trait, its something that must be learned. Effective listening in the workplace is a skill that we as managers, customers,supervisors or employees are always working to improve. In this paper we will examine concepts related to communication such as listening, conflict resolution and communication apprehension and how they influence our everyday communication with those around us.
Being able to communicate can take you very far. Having the ability to communicate in your work place can be very effective. Good communication helps your work environment to soar. Everyone on your team will benefit tremendously if everyone has good communication. Having ineffective communication in the work environment can bring about a lot of issues.
One’s career, school life, and even socializing are affected by communication. If you do not know how to communicate, you probably do not have many friends. Communication has been used since the days of the cavemen. When the cavemen learned to communicate they greatly increased their hunting potential. When they learned to communicate on the hunt and before the hunt, they caught much more game then when they were just randomly running after the animals with spears. In school, if teachers and students could not communicate well, how would anything ever get done? In a business, communication is the most important ingredient. Working at a corporation at a higher level, you deal with hundreds of important emails, meetings, phone calls, and other forms of communicating with your co-workers.
Communication in the workplace is very important for employees and companies and through this the company is effective and achieve its objectives. This reduces miscommunication and poor communication. Thus increasing the spirit of cooperation and commitment. Thus increasing the productivity of the organization. When the manager talks with the staff feel the value and understanding this leads to an increase in job satisfaction. Of course when you find people who have team spirit and collaborators, this helps the manager and employees feel that they have one goal to achieve.
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.
All in all we represent ourselves is through communication. First impressions are generally made by one’s diction and the manner in which their thought and ideas are conveyed.
Communicating effectively and in a professional manner is not only important in how other people view us; it could determine which jobs we are able to obtain as employer Kevin Weins brought out. Everyone can benefit from trying to communicate more effectively. Trying to improve my own communication skills has helped me in my own life and career and can help other people in their own careers and in their daily life.