Customer Service

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  • Customer Service

    9173 Words  | 37 Pages

    Customer Service 1) An investigation has taken place into the customer service practices of Sainsbury Supermarket, the investigation will show the following, 2) · It will identify and describe the different types of customers and their needs, · It will identify and analyse the skills required in customer service. · How has sainsbury incorporated consumer protection into its customer service policy. · It will also describe how the organisation uses customer service to meet

  • customer service

    1011 Words  | 5 Pages

    Solving? (1 mark) Problem Solving may be defined as the process of finding strategies that can be used to resolve a particular conflict. 2. Discuss two (2) problem solving strategies that are used by service organization. (9marks) There are two main problem solving strategies that are used by service organization which includes: a) Brainstorming- This strategy encourages people to come up with thoughts and ideas that can be creative and that can also be drafted into solutions for many problems. This

  • Customer Service

    1399 Words  | 6 Pages

    Companies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you achieve customer satisfaction? It’s essential that companies

  • Customer Service

    1365 Words  | 6 Pages

    Customer Service Many business organisations have different definitions of customer service. For example, according to the Chartered Institute of Marketing, “Customer Service is what your business delivers to achieve customer satisfaction”. Another example is, according to the ACA Group, “Customer service is the ability of an organisation to constantly and consistently give the customer what they want and need”. All business organisations need to make certain that their customers are satisfied

  • Customer Service

    2371 Words  | 10 Pages

    Customer Service Customer Service is the employee's of an organization giving customers what they want. They need to provide the right products and the right service to all the customers and potential customers. The organization and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of customers, these include; individuals, groups, people from different cultures and people with specific needs. Customer service

  • Customer Service

    340 Words  | 2 Pages

    Viable or a Risk? The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than

  • Customer Service

    1487 Words  | 6 Pages

    Customer Service When assessing the quality of customer service, there are many methods of gaining information, it is said by Mclean-conner (2006) that generally a combination of different methods will provide the best knowledge of your customers. Transactional Survey Mclean-conner(2006) states that a transactional survey is only a survey of the customers that have been in recent contact with the company. These are said to run for no longer than a week at a time and should last around 15mins.

  • Customer Service

    882 Words  | 4 Pages

    Customer Service Customer service consists of the various ways in which a business looks after its customer. A business that wants to provide a comprehensive high quality customer service must be aware of, and be able to analyse, customer needs, and also to set up systems to ensure that those needs are catered for from the first enquiry to after-sale service. Customer service consists of a wide range of activities. The purpose of these is to make sure that customers are happy and will

  • Customer Service Recovery

    882 Words  | 4 Pages

    Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues

  • Customer Service at McDonalds

    1073 Words  | 5 Pages

    McDonalds believe that good customer service is the responsibility of everybody in the company. Every employee has a part to play in providing with a service with best practise found anywhere in the trade. Products McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects the business. E.g. buy one extra value