Customer Service

2371 Words10 Pages
Customer Service Customer Service is the employee's of an organization giving customers what they want. They need to provide the right products and the right service to all the customers and potential customers. The organization and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of customers, these include; individuals, groups, people from different cultures and people with specific needs. Customer service is important to the organization for the following reasons: Effective customer service promotes: Ÿ Customer Satisfaction Ÿ Job satisfaction of staff Ÿ Repeat Business Ÿ Recommendations Ÿ Increased Profits Ÿ Safe and Secure Environment Poor Customer Service leads to: Ÿ Falling of sales Ÿ Customer Complaints Ÿ Low Staff morale Ÿ Reduced Profits For this assignment in Customer Service, the organisation I have chosen to study is Hollywood Bowl. When I first arrived at Hollywood Bowl, my first impressions were that it was situated in a clean, bright area. The main sign was in very bold and bright colours so that it would stand out and give the impression that it was a fun place for the whole family. Hollywood Bowl is built in a leisure park, known as Teesside Park, this also helps attract more customers as thousands of people visit Teesside Park each day, as there are other activities to do here such as shopping, going to the gym, eating out and the cinema. These other activities attract a wide variety of people, who then often come along to use Hollywood Bowl as an extra activit... ... middle of paper ... ...sary cleaning took place. The lanes and floor are also checked very often, to make sure no food or drink has been spilt near the lanes as this can cause accidents. The fire alarms are also regularly checked, when they do this they put out a message over the tannoy to ensure all the customers know what is happening and no un-necessary disruption is occurred. My overall Impression of Hollywood Bowl is that it is a very well run and organised business. All members of staff seem to know what they are doing and seem very happy and polite, which is good for the whole image of Hollywood Bowl. The bright and vibrant colours and the enthusiastic atmosphere created by the members of staff also makes you feel very welcome within Hollywood Bowl, from the moment you step through the door to the moment you step back out again.

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