Customer Service

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Customer Service 1) An investigation has taken place into the customer service practices of Sainsbury Supermarket, the investigation will show the following, 2) · It will identify and describe the different types of customers and their needs, · It will identify and analyse the skills required in customer service. · How has sainsbury incorporated consumer protection into its customer service policy. · It will also describe how the organisation uses customer service to meet customer needs as well as strategic objectives. The report will show how the Sainsbury Supermarket could improve customer service. The report will contain the following techniques, · How had sainsbury try to improve customer service · How sainsbury monitors the performance of its customer service function, · How sainsbury could recommend improving its quality systems to help meet customer quality standards. HISTORY As for this assignment the business that was interesting is Sainsbury because it is the longest standing major food retailing chain in Britain as well as in France and other European Countries. Sainsbury supermarket was established in 1869 by John James and Mary Ann Sainsbury. Sainsbury supermarket serves over 11 million customers a week & as at May 2003 had 535 stores throughout the UK. MISSION STATEMENT Sainsbury Mission is to be the consumer’s first choice for food, delivering products of outstanding quality and great service at a competitive cost through working faster simpler and together. ... ... middle of paper ... ...isation whom take care of their customers in every ways, i.e. they also bring product for their customers which are safe for them. The way the planning took place was by my own research at the library and the Internet was useful to my business, which is sainsbury Supermarket. I also used my class notes to help me with this assignment as well as looking at other resorces such as textbooks and also looked into what Sir Alaistar had thought of customer service. I used the Internet to find information on saisntobury monitor their customer performance and other various areas I looked into. In some areas there were needed a lot of adaption made in E2 and E3 which i corrected after receiving feedback. The research took a lot of time inorder to research specific areas as iI needed this investigation on this assignment.

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