Support Quest Company Culture Paper

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Support Quest Company Culture Support Quest is an outsourced customer support business that offers superior service by attracting top talent through offering higher salaries and the luxury of working from home. The mission of Support Quest is to revolutionize the customer support experience. To achieve this goal Support Quest has identified three core values which are hard-working, service oriented, and flexibility. Support Quest will build its company culture around these core values. As the company grows so will the core values and company culture. Building a hard-working culture will be extremely important for the growth of Support Quest. Support Quest is looking to hire efficient and effective customer support agents. To attract these workers, we are allowing them to work from home and offering a higher wage than average. We will pay our workers a base pays of $20 per hour compared to the average $12 per hour. To ensure that the employees are motivated we are going to promote from within. The opportunity to move up in the company is pictured below: To track the top performers, Support Quest will provide a weekly report that shows the customer service agents that answered the most calls, emails, etc. and the rating the customers gave them. The weekly reports will be the basis that Support Quest uses to promote from within. We envision the …show more content…

Support Quest wants to be able to gain and retain customers by providing superior service. To achieve this, we will allow the customer to choose their preferred form of communication which includes, phone, live chat, or email. We will also empower our agents to do whatever they can to fix the problem. One of the current biggest problems with customer support is that the agents are not able to satisfy the customers. In order to ensure that customers are not taking advantage of our friendly policies, we will create a database to track each

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