COMMUNICATION SYSTEM
What are the strengths and vulnerabilities of Telerik’s communication strategy and practices?
Strengths:-
1. The employee in Telerik work in an open space. The atmosphere was informal, flexible and open.
2. Team member work together in an open plan office, it allows quick verbal communication between employees.
3. Regular meetings were held and daily status updates.
4. Scrum meetings held every morning between the developers in each team and product goals and objectives were discussed and problems encountered.
5. It includes individual interactions between the customer and the developer.
6. Proper training also provided to the team members by the company.
7. Self organizing team, encouraging employees to feel a sense of ownership of their product.
8. The product team kept in very close contact with the customers through phones, email, blogs, surveys, polls and supporting feedback from the users.
9. It also includes pair programming where two developers work on the same pc, while one typing and other offered advice. This improved programs productivity and decrease error.
10. The developers take all the relevant information from the customers through email or over phone. This aim in customer satisfaction.
11. It ensures open communication and aim at customer focused products.
12. It emphasizes close collaboration between development team and customers.
13. Team leaders were responsible for team performance and regular interactions were made with the team members.
14. This work structure and physical design helped shape each team into one integrated and supportive unit.
15. For better negotiation and communication, Meetings were held between the team members and the managers so that every employee can give their views and opinions.
16. It involve customer support, they listen to the customers and treat customers as friends.
17. The company has self organizing team and use groupware, emails and blogs to communicate with the customers.
18. Customer feedback is important because in this way the company not only found out problems but also gained better knowledge of what customer wanted and demands.
19. Customer satisfaction is the important part in agile development and it is found by direct contact with the customers.
20. It ensures seamless collaboration and responding change as per the customers need and demands.
21. The communication strength of the company believes in improvement in the existing product and requirements for the new product.
Vulnerabilities
1. There was no closely interaction with the customers on daily basis by the company.
2. Lack of managerial control over process and product under the agile method which is also been as a problem.
3. There was no face to face interaction with the customers.
Clearly a team is different from an ordinary work group. Workgroups are mainly for members to share information and make decisions so every individual can achieve their
... or face to face in the case of virtual and non-virtual teams, respectively, as well as quick response to conflicting issues (Shuffler et.al., 2010).
As soon as the four members of my team entered the breakout room, we had begun the stages of team development. As Bruce Tuckman (1965) observed in his research, teams often undergo a five-stage process of team development: forming, storming, norming, performing, and adjourning. During my team’s forming stage, we defined what our objective was and planned a general outline of how this was to be accomplished. Because we didn’t know each other very well, a quick introduction was given so we could get to know each other a little better. Next, we had a brief stage of storming which caused a bit of inefficiency. This was our initial five minutes of confusion due to not knowing each other’s strengths and who was better suited to answer which question. Our norming and performing stages melted together as we quickly gained our footing on the task at hand and settled for an execution strategy which would allow us to perform at a fairly efficient speed. Our performing stage was very encouraging and helped the team push through the questions...
The teams have to meet regularly to discuss its objectives, and sup lays organization with the knowledge and his talent pool and creating work
Without good customer service and keeping your promises, your company would have loyal customers. According to 5 Focusing Steps, “If you’re not yet sold on the idea, consider that a 2 percent increase in customer retention has the same effect as decreasing costs by 10 percent. Not only that, but it costs over six times more to get a new customer than it does to keep one.” Customer satisfaction should be a golden rule of all companies.
Communication within a group in society today is a skill that can enhance the habits of a successful team. When individuals decided to work as a team, it is no longer about that one person it becomes about several individuals acting as one. Team members must fully understand the common goal of the group and also must understand their individual role as a team. Once each member realizes that the work they do individually still affect the group that is the first habit acquired towards a successful team. In additional habit for a successful team is by earning each team member’s trust will insure the communication and growth within the team. As well, focusing on how you communicate is a big part the growth of the team.
everyone should be power ful every one should be responsible for their work. There should be effective communication among each other and we should be able to understand each other.there should be a positive attitude of the members of the team.
They follow up with their customers with a personalized written response to every comment card or letter received and recently begun. telephoning customers for follow-up.
Agile method is newer software development method in software industry. Until 2006, there are 17% of organizations are already using agile as their software devolvement method. Many and many organizations are getting interested and they are moving toward to adopt agile method nowadays. They believe agile methods are much more flexible and this method can bring significant benefits to their organizations, such as increasing quality, efficiency and customers’ satisfaction. However, there are some researchers found that agile method is not as good as expected. The studies suggest that there are a number of disadvantages of agile methods. In this essay, it will be briefly describe the disadvantages of agile method and how those disadvantages can be managed.
feedback. When the team members start to develop a strong commitment to the team goal, and
Customer satisfaction is a key ingredient to the success of any business.It is the most important factor that creates repeated customers. Some people know it but do not realize its importance. If a customer of yours is satisfied with one of your products or services, chances are this customer will purchase more of your products or services, which will increase your revenue. Therefore, in order to have your new or existing customers buy more from you, you will have to follow techniques that work. Customer satisfaction takes a very important place in Marketing. As much as you think that your marketing strategies should help you generate sales, think about how the same marketing strategies could help you achieve Customer satisfaction. There are a lot of elements involved with Customer satisfaction.
their management team, develop their product, build a business plan and the likes. An environment that
Teamwork is a coordinated function implemented by a set of employees, often individuals with very different skills. These different types of teams can even be found in a college setting. Teams may be permanent or established on short notice to handle problems or opportunities as they occur. These concepts depend quite heavily on open and effective communication. Employees who are empowered to make decisions need information and the insights of their colleagues; they cannot make good decisions without an effective communication system. Questions need to be asked within a “teamwork” setting in order to work to a solution. For teams to communicate effectively there has to be more than one person. For one person does not make a team! Communication is the single most important aspect of a successful team. “Along with cooperation and commitment; communication is critical in the success of teams.” (Luebeck, 2014) “Clearly articulating the division of responsibilities and having a mutual understanding of the shared goals, division of responsibility and ultimate end product is critical.” (Luebeck, 2014) Next is motivation. Not everyone seems to have motivation. Motivating staff requires awareness and good communication. For a team to be successful, there needs to be the fundamentals of good leadership and great communication. This is all very true and I will explain throughout this paper what I believe teamwork and leadership should entail.
How do you tell your clients that they are valuable to your business? In today’s market there is a large availability of online tools that can create excellent and responsive customer service support. Different online tools can be integrated into a products or service website. Such tools can improve customer satisfaction and retention. Whether you have just 1 person handling customer care or a whole group of people there are many tools that can improve, organize and maintain excellent customer support. The most important tool is customer satisfaction. There are many online customer satisfaction tools available which will allow your business to evaluate and measure the satisfactions of your clients. Customer satisfaction is a great way to measure how pleased the customer is with your product, how easy or not so much it is to navigate through the check out process and really anything that you decide to add to the customer satisfaction survey. A tool called ZenDesk is a help desk and ticket support software that offers a support system that is organized, and prioritized to ensure that customers queries are responded to within a set time line. This tools can automatically measure customer service satisfaction by offering customers to rate tickets after each query is solved. This tool also provides the possibility to measure the time frame in which a query was solved. An online chat session is also available
When working with a group of people one is exposed to a variety of knowledge, backgrounds and experience. The value of learning teams is extremely beneficial. No one person possesses the knowledge necessary to cover every circumstance; however, as a group you are a link in a chain of knowledge with a wealth of experiences and resources. Each team member brings unique strengths, perspectives and working styles (Innergize, date unknown). For teams to be successful, they need to establish a common purpose and to become familiar with each members strengths and weaknesses. Establishing some basic ground rules is also essential for success of the group: 1) know your team members, 2) clear roles of responsibility, 3) effective communication, 4) accepted leadership, 5) accept and support one another, 6) check for understanding and agreement, 7) resolve conflicts constructively and quickly ((Innergize, date unknown, p. 1) and (Page and Donelan, 2003, p.126)).