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CRM Features and Benefits CRM (Customer Relationship Management) helps companies to understand, anticipate and respond to their customers' needs in a consistent way, right across their organization (Is4Profit, 2006,1). CRM is a business strategy designed to improve profitability, revenue, and customer satisfaction. It consists of software, services, and a new way of thinking to improve profitability, revenue, and customer satisfaction (Sibel, 2006, 1). Practicing CRM requires an efficient and integrated internal business system. Many businesses benefit from the organizational discipline CRM imposes, as well as from the technology itself.
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The company promotes the improvement of business processes by gathering reports describing processes and outcomes. We are dedicated to getting the customers’ and clients’ perceptions and evaluations. As a talented consulting firm, we are dedicated to providing a real-time response to questions. We also develop tailored solutions to suit the customer’s needs and verify tha... ... middle of paper ... ...in the right direction to meet and exceed goals. We have many other skills that also meet the needs of helping managers improve workflow processes, promote diversity throughout the organization and help teach employees self respect and self worth as well as professional courtesy and ethics.
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According to these theories, although the basic premise is that the management’s role is to assemble the factors of production, people and for the economic benefit of the organization, beyond this point these two theories takes diversion. Figure 1: Theory X & Theory Y (Image Source: Net MBA) When the Theory Y is focused the organization can do wonders to the employee motivational energy by, • Decentralization and delegation • Job enlargement • Participative management • Performance appraisals Therefore, without doubt we can say when properly implemented, this would result in a high level of motivation as employees work to satisfy their higher level of personal needs through their jobs. ADAIR: John Adair leadership is an Action Centred Leadership. Figure 2: The Three Core Management R... ... middle of paper ... ...iew. Available at: http://hbr.org/2000/03/leadership-that-gets-results/ar/1 [Accessed 26 May.
[online] Available at: http://www.tutorialspoint.com/webservices/why_web_services.htm [Accessed: 12 Jan 2014]. Cavanaugh, E. 2006. Web services: Benefits, challenges, and a unique, visual development solution. Product Marketing Manager, Altova extregistered WhitePaper.
HR has to develop strong relationships with other departments and have a cohesive plan running to have any company do better down to the bottom line figures. For the most successful business, there needs to be cooperation between all parts of a company, HR most likely should facilitate this, and when it does, companies thrive. “By utilizing basic HR tools like business process redesign, organizational redesign, job redesign and competency model development, we were able to more effectively align our selling and support processes” (Hults, 2011). Basically, HR being involved in strategic planning efforts is a smart move. HR brings the business perspective while other departments (management, finance) are looking directly at numbers.