Hospitality And Hospitality Management Case Study

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Taking the decision to study the Hospitality and Tourism Management may be easier than passing from all the steps till the graduation. During the four years , by having different tasks to do, there are some skills that need to be gained in order to be a successful tourism and hospitality manager . There are some skills that someone has to have from before ,but most of the skills can be learnt . One of the most important skills, are social skills. Social skills are vital because there is always need for communication with the customers . Even if it just for greeting them or solving a problem that may occur . Even kitchen helpers that don’t work with customers ,need to have social skills as they work with other people in the kitchen and they …show more content…

So a leader is the one who leads the whole group . So is the one who has to come always with new ideas and accept the others` ideas too . A leader must ‘exhibit positive energy’ as to make the group show passion for completing a task . Leaders need always to take the first step as to show to the rest the way something needs to be done and in this way to encourage them (Caroselli,2000 p.4 ). They also need to feel proud of the achievement of a goal and show to their employees that their work was worthwhile . (p.7) ‘Planning requires certain skills like the ability to think ahead, forecast future trends , state organizational goals, choose strategies and arrive at performance standards etc ’. Event planners need to take into consideration a lot of things such as profit and success . (Sharma,2005 , p. 70)As an event planner , technology skills are vital! As with the development of technology , planning an event is easier than before by using a laptop for example . There is no more need for sheet plans that can get lost . Work/ plan can be done on a laptop ,saved in an usb stick and carried out everywhere easily (p.236)

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