ABOUT BHM Bachelor of Hotel Management is a graduate course which introduces students to hotel industry. The hotel industry is a part of the wider hospitality or service sector. Hence the course puts hotel industry in the wider perspective of the hospitality sector. As such students learn core aspects of hotel work which includes front office operation, hospitality, sales and marketing. The hotel industry is a global phenomenon.
He/she coordinates all service, housekeeping, finance, and maintenance. I have two years experience working in the hotel industry and plan to continue learning the hotel business with the goal of becoming manager of my own hotel. Nature of the Work The job of hotel manager has lots of responsibilities, they have to manage the hotel and its staff. Hotel manager also have to plan and execute advertise and promotion campaigns designed to attract more guests. Lodging managers also have to make sure that guests on vacation or business travels have a good experience at a hotel, motel, or other type of establishment with accommodations.
Diversity has yet to be clearly defined, but it is an integral part of a multinational organization. In the high-paced world that is thriving today, a company must inhabit all areas of diversity from the people they employ to the way they communicate to further their growth over a diversity of lands. The multinational companies of the hotel industry are constantly competing with one another to develop innovative ideas that will uphold a diverse world. Many hotel corporations have just begun to develop a diversity team. Within this team, members must focus on improving global communication, philanthropy efforts with non-profit organizations and instilling a diverse workforce to help promote its company as a leading diverse hotel.
HRM at the hotel goes both ways for Cindy, its personnel management to strategic HRM, where she manages all the employees and supporting all the line managers to insure that plans and goals are being reached (Righeimer, 2016). The hotel’s value of the company is to maintain family and friendly environment, which is become a culture. The downside of
The final stage of the life cycle is known as the elaboration stage. This is the stage that each new Hilton hotel strives to reach. Resource-dependence is one inter-organizational framework that embodies Hilton Hotels. Hilton is a leading corporation in its industry and they strive to build a relationship between the business and customer so they can continue to dominate in lodging. They often engage in long-term business ventures with many of their suppliers because this prevents prices from fluctuating.
In Hospitality: An Introduction, it states that “hospitality is one of the largest and fastest growing industries” (Brymer 4). It constantly needs a reliable work force to support the industry and its’ growth. The hospitality industry is divided into two parts: lodging and foodservice. Within the lodging sector, jobs range from a housekeeper to a receptionist to a general manager. I chose to research the job of hotel and motel managers, because it is within my field of study.
When considering the potential and success of any organization, consideration and thought must be applied to the employees. The process of recruiting, hiring, and maintaining staff is critical in the hospitality industry. The employees serve as direct branding and marketing for the company, supplying the customers, or guests, with an experience that meets, exceeds, or fails expectations. The experience given by the employees ultimately determines the satisfaction of new and repeat guests, therefore guiding the company toward its level of success. In my personal experiences of working at hotels, the interaction between employee and guest is the most important.
In order to strengthen a relationship with guests, hospitality operation must learn their guests by gathering and mining data from many sources. The most effective way of guest profiling could be done during guest’s stay. Communication between employees and guests contain useful data for future marketing materials. However, the process of guest profiling requires extra effort from employees, and a good information technology (IT) system to record, save, and organize all guest’s information, and
You would need someone called a Convention Services Manager, who handles all things with different businesses and their meetings while away, even reserving conference rooms so that they have somewhere to meet. I consider every position mentioned to be extremely important to the overall outcome of how the hotel performs each day. Either being in charge of a hotel or owning your own is a big responsibility, but you have a whole team standing behind you to help, which is all that matters. In conclusion, the operations and different departments of a hotel are all extremely important because in all honesty without them you could not run a hotel smoothly. You need to have a pleasant and nice staff to work in the hotel, but also as a manager you have to be happy and care for your staff because that makes a happy and enjoyable work environment.
Analytics are extensive use of data statistical and quantitative analytics, explanatory and predictive models and fact based management together drive decisions and actions. Analytics are set of technologies and processes that use data to understand business performance which leads to the efficient execution and smart business decisions. HILTON WORLDWIDE AND CAPABILITIES TO COMPETE ON ANALYTICS The luxury hotel industry has become a significant segment of the general hospitality industry and is undergoing expeditious expansions. Hilton’s goal is to create value for its constituents, customers, owners and shareholders, employees, strategic partners, and the communities where each hotel is located-by delivering a consistent value