Edna's Case Study

Achieving high value for patients must become the overarching goal of health care delivery, with value defined as the health outcomes achieved. ( Michael E. Porter, 2010).

Bostock-Cox (2013)) maintains that the 6 C’s of nursing are firmly embedded in emotional intelligence, (Rankin 2013) an essential quality required by nurses to effectively relate to their clients and colleagues. The 6cs consists of care, compassion, competence, courage, communication and commitment. Care is the vital aspect in nursing which involves nurturing or looking after patient’s wellbeing and welfare to impact on their individual life and care. In regards to Edna, it could be said that the most relevant quality of care, competence, compassion and communication are needed to motivate, uplift her spirit and encourage her. In Edna’s case, the community nurse would also need to think about some other issues that may arise such as maximizing her independent or her capability to think for herself, her social isolation, mobility, adequate nutrition, fluid intake and as well as treating/dressing her leg ulcer to avoid infections.

In order to improve health inequalities, Marmot (2010) suggests that health professionals,

As we have seen in Edna’s story seeing any staff who is communicative, willing or interested in what she tells them, encourages her. Patients may be anxious not to be a burden to their relatives or staff with what may seems to be less important matters, which also appears in Edna’s case. Edna’s story also helps us to understand the importance of holistic care and compassion. It shows that emotional features of care are important as the rest of the knowledge and skill required to care. It illustrate how important is to be available to give supportive care and