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Effective and appropriate communication
Relevance for effective communication in management
Importance of communication in nursing
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Timmons feels that “Role modelling good communication provides staff with informal support and leadership. Managers who have good communication skills create good working atmospheres that ultimately improve nurses’ confidence, motivation and morale” (2011, p. 32). Once everyone meets to confront the conflict the nurse manager should start the meeting with a list of ground rules and expectations. Everyone needs to express agreement with the ground rules before starting. Then, the nurse manager should verbalize something positive about the nursing group as a whole; this focuses everyone on a positive attribute they all share in common, which builds interpersonal bonding. The nurse manager needs to reflect positive communication during the meeting
Holism is the epicenter of Ericson, Tomlin and Swain’s theory of Modeling and Role-Modeling. A newer theory development in nursing, published in 1983 has been integrated into many different university nursing programs as well as in clinical settings (Marriner-Tomey & Alligood, 2006). The theory while simple in concept has a complex combination of other well-known theories in psychology. The theory integrates Abraham Maslow’s higharchy of needs, Erik Erickson’s stages of psychosocial development, Jean Piaget’s cognitive development theory, and Selye and Engle stress response theory (Marriner-Tomey & Alligood, 2006). These theories cover the internal aspect of the person, which Ericson, Tomlin and Swain deemed necessary in treatment of the whole patient.
Cultivating teamwork is vital in the fast-moving pace of the Emergency Department. One of the most important ways to cultivate this process is through developing a plan of communication with the team. According to L.J. Hood, communication is “…the dynamic interaction between two or more persons in which ideas, goals, beliefs and values, feelings, and feelings about feelings are exchanged. Even very brief communication exchanges may change all involved parties” (Hood, 2014, P.81). In many scenarios some nurses and staff members are unwilling to be those team players that are needed in a busy nursing unit, and many times nurses and staff will not communicate professionally at all. In these situations, some nurses and staff will require coaching sessions on how to communicate, and in worst case scenarios some nurses and staff, who are unwilling to communicate professionally, will be asked to leave the team
Modern nursing requires more than clinical knowledge and skills. Nursing today requires registered nurses, even graduate nurses, to possess management skills. Registered nurses must develop effective communication skills, understand how to manage conflicts, develop team building skills and know how to delegate properly. Most of today’s nursing education programs include a management class in the curriculum to better prepare students for their first nursing job. Nurse managers have the responsibility to be a role model for staff. Storch, Makaroff, Pauly and Newton (2013) remind us that formal nurse leaders should provide
The process of role development goes beyond networking and taking on a new role as an APN. According to Brykczynski’s study of clinical nurse specialists, role development involves a complete makeover of one’s professional identity and the ability to integrate the seven core advanced practice competencies.1 New graduate APNs go through phases during their transitioning period, from a registered nurse to an APN; these phases include orientation, frustration, implementation, integration, frozen, reorganization and complant.2
Not only is professional communication important in the portrayal of a good nursing image and behaviour, it also plays a vital role in patient care and health outcomes. The ANMC standards serve as a good guidance on the need to establish therapeutic relationship through effective communication. As nurses spend relatively more time with patients, they play a significant role in bridging a patient and doctor. Hence, it is would help for nurses to constantly hone their communication skills through experience over time.
College of Nurses of Ontario,(2009).Practice Guidelines: Conflict prevention and management. Retrieved April 3, 2014 from http://www.cno.org/Global/docs/prac/47004_conflict_prev.pdf
Client (Forcepoint) - an Austin-based company owned by U.S. defense contractor Raytheon and private equity firm Vista Equity Partners. It develops and markets cybersecurity software to prevent employees from viewing inappropriate or malicious content, or leaking confidential data. It also sells firewall, cloud access, and cross-domain IT security products. $550+ in revenue (2016). Global Sales network in Africa, the Americas, Asia, Australia and Europe.
This approach is referred to as the Interprofessional Collaboration Practice (IPC). To become an effective leader and follower, each profession will need to work together for the same goal and purpose, which is the care of the patient. By negotiating, consulting, interacting, and discussing with other team members, we reach a common understanding of the decisions being made (2011). When there is a lack of communication, information can become misunderstood and mistakes and confrontations can arise. Dufrene (2012), has stated how graduate nursing students lack the confidence to communicate with other professionals, this in part with limited opportunities during their clinical experiences.
In healthcare it is very important to have strong leaders, especially in the nursing profession. A nurse leader typically uses several styles of leadership depending on the situation presented; this is known as situational leadership. It is important that the professional nurse choose the right style of leadership for any given situation to ensure their employees are performing at their highest potential. Depending on which leadership style a nurse leader uses, it can affect staff retention and the morale of the employees as well as nurse job satisfaction (Azaare & Gross, 2011.) “Nursing leaders have the responsibility to create and maintain a work environment which not only promotes positive patient outcomes but also positively influences teams and individual nurses” (Malloy & Penprase, 2010.) Let’s explore two different leadership styles and discuss how they can enhance or diminish the nursing process.
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
Communication is an important concept of caring in nursing because the nurse has to know how to communicate efficiently in order to get the patient to trust the nurse enough to open up to the nurse and also the nurse needs to communicate respectfully to show the patient that they genuinely do care about their health and want to help them as much as they
Being at the apex of the chain of command, the administrative nursing supervisor has numerous responsibilities including but never limited to staffing, conflict resolution, and or crisis. In many circumstances, an administrative nursing supervisor must make timely, prioritizing decisions based on the resources available at any given time. The ultimate outcome ideally is patient and staff safety, and positive patient experiences and outcomes. Throughout the different departments in the facility, there are several governing unions with guidelines and contractual requirements. The facility also has policies and procedures that must be adhered to. Katie remains updated on all guidelines by attending conferences, in-services and administrative meetings. Eason, (2010) stated that, “lifelong learning allows nurses to develop confidence and skill in service provision that is evident to patients, their families, and other health care practitioners” (p.157). I believe that Katie is proficient, has strong leadership skills and is capable of unraveling conflict while following
Robinson, F. P., Gorman, G., Slimmer, L., & Yudkowsky, R. (2010). Perceptions of effective and ineffective nurse–physician communication in hospitals.Nursing Forum, 45(3), 206-216.
We run into issues and dilemmas that necessarily do not need to happen, such as: horizontal violence, workplace violence, and even bullying. By definition, horizontal violence is a behavior that is directed by one peer towards another that causes harm, disrespect, and devalues the worth of the recipient (Purpora & Blegen, 2012). Although nursing is a profession that provides care and compassion, this type of behavior exists in many forms. Horizontal violence can affect teamwork, communication, and most importantly, patient safety. These issues can be mitigated by understanding how to approach and engage in “crucial conversations.” The first step to understanding how to overcome crucial conversations is to know that everyone’s opinions vary (Patterson et al., 2012). Secondly, we need to understand that stakes are high. Thirdly, our emotions can run strong and take over conversations without us even realizing it (Patterson et al.,