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The importance of effective communication
The importance of communication
The importance of effective communication
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Problem
Secret Recipe has faced some problems when provide services for their customers and these problems would lead to decrease of customer’s satisfaction. Our team has identified the problems that occurred during the process where Secret Recipe delivers their services for customers.
Firstly, one of the problems faced by Secret Recipe that could dissatisfy the customers is the service quality. The frontline employees do not greet the customers by saying “Welcome” when the customers enter the shop. Sometimes, the employees also do not take the customers to the seat but need the customers to check on available place for sit themselves. So, this attitude of employees would let the customers feel unwelcome and undesirable. As the result, customers
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Secret Recipe was famous with their cakes, so customers visit to Secret Recipe most probably to buy their cakes. So, when customers wanted to order their favourable cakes but been told that the cakes out of stock would led customers to feel unhappy and disappointed. Therefore, limited variety and production of cakes would lead to customer’s dissatisfaction.
Finally, the problems faced by Secret Recipe while delivering services is less number of employees. There are only three employees that worked in the shop at Changloon. This means that each employee may have at most two roles while on duty. For examples, employee A need to be both server and cashier at the same time and this would cause the employee A could not take care her job nicely when at the peak time. This had caused decrease of customer’s satisfaction because of the inefficiency of the employee as customers need to wait to be served and wait for paying
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This is because, sometimes the customers want to order some flavour, but the employees will say today they do not provide this types of cake or the cake is finished already. This will increase the feeling of disappointment of the customers towards our service especially Secret Recipe is a restaurant that mainly provide cakes. Hence, Secret Recipe must increase the different flavour of cakes in their restaurant to make sure that it can satisfy the expectation of the customers. Furthermore, Secret Recipe can also consider to provide one special flavour cake each month to attract customers and new prospect.
Conclusion
In conclusion, we can conclude that the service blueprint of Secret Recipe has helped them to have an efficiency daily operation. It has shown all the process how they provide the service and how they handle the face the emergency problems. All of this need the collaboration of employees and professionally server that can give the best service for the
The article discusses how Panera Bread had to rethink its service model seven years ago. Customers had to wait in line approximately eight minutes to place an order. Furthermore, ten percent of the time, the orders were incorrect. As a result, the company decided that online ordering was the solution to their problem. In 2012, the organization opened a Panera prototype in Braintree, Massachusetts to test the elements of “Panera 2.0”. “Panera 2.0” consisted of self-order kiosks, delivery, digital ordering and a new practice of bringing food to customers’ tables. Getting the right process took Panera Bread over six years. However, all the time spent and money invested paid off for the company. Panera is now recognized as one of the best-performing chains in the industry. In addition, a quarter of the company sales come from online ordering and customers waiting time to place an order reduced to one minute. In 2016, the company posted its best sales growth in four years, outperforming the industry average by 6.5% points.
For my summer reading assignment I chose to read the book “Cake Pop Crush” by Suzanne Nelson. I selected this book, because when I read the analogy of the book it really got my attention. It sounded like a competitive, romance, and eye catching type of book mixed in one. While reading the book I constantly was wanting to know what was going to happen next.
record the time taken for a cake case, or a stack of cake cases, to
Claire’s Chocolates does not advertise, relying on word of mouth. Their promotional methods, therefore, are based on quality customer service, building customer relationships, high quality products and service delivery (Gronroos, 1994, 4). This creates the experience that makes customers want to talk about their product and this, therefore, creates new customers.
Happy Hat, a U.S. national chain of frozen yogurt stores with about 500 stores in 40 states is asking for assistance with its business processes. The average number of visitors per store has held constant over the past several years, but revenues per store are down by an average of 10%, and many stores are no longer profitable. The client suspects that a large amount of inventory is being thrown away unused at the end of each day. At the same time, customer polling suggests that the yogurt flavor customers want is often not available, even when the flavor is posted on the menu. People also complain about stores being closed when they visit. Now, the chain is facing increased competition from frozen yogurt sold in 24-hour grocery stores. Happy
The quality control in Pizza My Heart begins from procurement to kitchens at every location. The first thing that sets it apart from others is local sourcing to en...
On Tuesday October 18, the members of Group 6 met to discuss the challenges facing Remycake Bakery and its employees. During this meeting, we discussed the problem solving and decision making modes we will implement to help Remycake Bakery, the communication tactics to utilize, and a final problem or topic statement for our next group activity. Our team evaluated the Remycake Bakery to assess the changes that have caused a rise in customer complaints over the last six months. The founders of Remycake Bakery believed the culture produced at RemyCake was what made their bakery unique, original, and what set it apart from competitors.
The Cheesecake Factory brings authenticity to many people around the world. It began from a 1940s newspaper recipe, that later turned into a dream. Accomplished by a woman and her family with desires to succeed in their business. At The Cheesecake Factory Incorporated majority of their employees say it’s a great workplace. It is known for it’s tasty cheesecakes and it’s enticing meals. The Cheesecake Factory is not just an amazing place to dine at for their pastry, but their restaurants cuisine is highly favored.
After the reading, the case the plant manager is challenged with the responsibility of maintaining employee morale, downsizing and regulating production. When an employee goes to work typically being laid off is not the primary subject on their mind, especially if the business is exceeding goal and meeting deadlines. However, in the case of the Superior Foods, the employees are confronted with this predicament. Some of the key questions that staff members might have:
The shop was now the popular and greatly visited shop it had strived to look like earlier. In the window was shelf upon shelf of the most soft, sweet, spongy and succulent cakes that you could imagine that the ...
For the cake: Preheat the oven to 350 degrees F. Butter the bottoms and sides of two 9-inch round cake pans; dust with flour, and tap out the excess.
One of the following is an environment analysis of “largest Pizza chains” in the US and International. In the following sections, we will assess the environment analysis on “consumer satisfaction” and its re-formulated pizza recipe. Within the re-formulating and the expansion of its menu, we will see how they have been able to recapture some of the market with existing and new customers, with customer satisfaction and excellent delivery. Domino’s Pizza, for example, they have re-formulated their ingredients and added new items to their menu, but like Pizza Hut, Papa John’s, and Little Caesar, we will discuss their strength’s and weakness to be able to survive in the Pizza Industry. Within this report, I will cover the existing/future components of the general environment such as demographics, economics, political/legal, sociocultural, technological culture, and their efforts to remain a competitor in the industry.
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'
It is understood by many that people are not perfect, mistakes are made. By reviewing my proposition towards Oak Mill Bakery, I believe they could have been more successful in dealing with the issue and improving my experience. The service theater framework is provided in order to assist people in understanding the fundamentals of services. It is interesting to note that the actor/employee role