Remycake Bakery Case Study

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On Tuesday October 18, the members of Group 6 met to discuss the challenges facing Remycake Bakery and its employees. During this meeting, we discussed the problem solving and decision making modes we will implement to help Remycake Bakery, the communication tactics to utilize, and a final problem or topic statement for our next group activity. Our team evaluated the Remycake Bakery to assess the changes that have caused a rise in customer complaints over the last six months. The founders of Remycake Bakery believed the culture produced at RemyCake was what made their bakery unique, original, and what set it apart from competitors. In search of a solution, our team believes that the issues at Remycake are due to a lack of motivation and …show more content…

A Descriptive versus evaluative method of communication will help create a supportive (rather than defensive) climate and move the conflict in a productive direction by using a descriptive rather than evaluative language. For example, “we require that phones are kept in your car so that we can eliminate any distractions and focus our full attention on serving our customers,” is a descriptive statement that will be received much more positively than the evaluative statement, “no phones allowed while you are at work.” While the faces at Remycake may have changed, we will ensure that the culture is re-enforced by incorporating the ideas of new employees, longtime employees and leadership, by using the collaboration style of conflict management. This style will allow everyone to work together to reach an agreement that will meet all of their needs. “This style works well when all parties are deeply invested in the outcome, trust each other, are concerned about the relationship, and are willing to "fight fair" and set aside hostility and grudges.” (PSU WC,

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