Jane Communication Skills

I had to use my communication skills to communicate to Jane that there was a problem. Upon openly sharing specific scenarios about how some of her behaviors and attitudes towards coworkers on the sales floor had negatively impacted them, resulting in conflict. As I suspected, Jane was unaware of the results of her actions; John had shielded her from the feedback as not to negatively impact her attitude and moral. Getting Jane to see this, without looking at the conversation as a negative one, took the ability to effectively communicate and recap exact scenarios which she could relate back to. In having an open and honest conversation, it also allowed me to get to know Jane a little better. I was able to get to know her as a person better and build a relationship. I was then able to take those personal items which I discovered about her to develop an individual development plan specific to Jane to work on these behaviors. It turns out, that Jane was very open to working on bettering her communication style to build stronger relationships with her team members and improve her working environment; she was simply unaware that it was a problem. Jane was open to the idea of immediately acknowledging the problem and actually made her team members aware of

If Jane was speaking condescendingly, a team member would just have to say “not now.” If Jane was unnecessarily getting involved in someone else’s sale, the word was “bubble” for “personal bubble.” If Jane was becoming a bit too hyper, someone would motion to her by bringing their hand down to suggest “bring it from up here to down here.” These were all actions which Jane suggested to help her recognize when her behaviors were becoming an issue. Jane then kept a journal over the course of two months about the times that she was “kept in check.” She reflected on her behavior and how she could have approached the situation differently, if at