Development of the Scales of Organizational Effectiveness

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Researchers have observed that measuring and evaluation of the organizational effectiveness is an ongoing process. (Steers, 1976) Moreover the measurement factors vary from organization to organization, sector to sector and may involve various functions and areas of an organization. (Zammuto, 1984). Researches have also stated that when conducting a study on organizational effectiveness it is important to specify if the variables selected would predict or indicate effectiveness. (Cameron, 1986) However as the Miles' Ecology Model (Miles 1980) allows the definition of organizational effectiveness to be reflected by the "user"-values and not by the "expert"-values. The variables thus, selected in the current study are used as typical in nature because of two reasons. Firstly, the variance in organizational designs and diversity in the organizational values exist in the current study. As two different service sector organizations i.e. (Health and Education) have different structural design in public as well as in private sector. The values of such types of organizations may have a strong influence on the variables of organizational effectiveness. According to Martin, Sitkin and Boehm (1984) "strong" cultures may have a different degree effect on the stage of the organizational life-cycle by toughening organizations against the difficult times and by improving their overall effectiveness. Another important factor of using typical nature variables or attributes is that employee loyalty may be different in different organizational design and value system, as represented by research work in the area of organizational commitment to effectiveness outcomes (Zahra 1984; Reichers 1985). Secondly, the typical variables are used because of the... ... middle of paper ... ... 24, 285-308. O’Reilly, C., III, & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance , identification, and internalization on pro-social behavior. Journal of Applied Psychology, 71, 492-499. Abdel-Halim, A.A. (1981). A reexamination of ability as a moderator of role perception-satisfaction relationship. Personnel Psychology, 34, 549-561. Jones, F.F., Scarpello, V., & Bergmann, T. (1999). Pay procedures - What makes them fair? Journal of Occupational and Organizational Psychology, 72(2), 129-145. Scarpello, V., & Jones, F.F. (1996). Why justice matters in compensation decision making. Journal of Organizational Behavior, 17, 285-299. Balfour, D., & Wechsler, B. (1996). Organizational commitment: Antecedents and outcomes in public organizations. Public Productivity and Management Review, 29, 256-277.
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