Conflict Analysis In Nursing

The purpose of the Conflict Analysis paper is to analyze an interpersonal and interdisciplinary communication conflict that I have experienced while working as a nurse. I provided a brief and respectable experience that I encountered with a new graduate nurse. I go into detail about how the new graduate did not use sterile technique while placing an indwelling catheter. I used assertive communication and enhanced listening skills in order to get my point across. The graduate nurse was able to communicate effectively as well without any interruption or further conflict.

In life wherever you go and where there are people, there will always be some form of conflict. On a nursing unit there are many ways to encounter conflict, whether you as the nurse are looking for a conflict or not. Conflict
can
be
defined
as
a
fight, battle, or
war.
All nurses
play
a
role
in some sort of conflict whether it is
taking
into
account
their own
personal experiences
with
conflict issues or if an issue is encountered elsewhere. It is up to the nurse how he or she responds to the conflict. (Kritek, 2002)

Communication is an important
aspect
of nursing. In health care, communication is used to coordinate patient care. Communication is an interactive process that occurs when a person (the sender) sends a verbal or nonverbal message to another person (the receiver) and receives feedback (Kelly p 199). The use of communication is highly important while trying to maintain a healthy interpersonal and interdisciplinary relationship with others. The barriers that cause obstacles to effective communication are the use of language; the primary means of communicating whether it is oral, verbal or the use of body language, gender; gender interf...

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.... She listened attentively as well. Using the confronting strategy in a positive direction no further problems developed and the teaching session went well. There appeared to be no barriers to our communication. The both of us showed mutual respect for each other.

Working in a fast paced environment dealing not only with patients and staff, we also deal with continuous deadlines and changing policies. I also informed the new nurse to stay abreast of policy and if she do not know policy at least know where to find them. I did point her in the right direction to find all policies and procedures.

The new graduate nurse and I have been working together on our unit side by side for over a year now. We have an awesome working relationship. She occasionally thanks me for the teaching encouraged that we shared and for not putting her on blast for her mistake.