Support Activities in Apollo Hospitals

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Support activities
A value chain is the whole series of activities that create and build value at every step. Support activities of value chain are those that support the primary activities by feeding into them. Each category of support activities can be divided into a number of distinct activities that are specific to a given industry or a firm. Following are the support activities and how they exist in Apollo Hospitals:
Firm infrastructure: Firm Infrastructure consists of a number of activities including general management, planning, finance, accounting, legal, government affairs, and quality management. Infrastructure unlike other support activities supports the entire value chain and not individual activities. It allows managers to monitor the environment well. Apollo hospitals has the following features with respect to infrastructure of the firm:
• They have high end laboratories
• Counselors, transplant coordinators, translators for major languages and trained nursing staff are present to help people out
• The hospital also has a good record and customer reputation of dedicated...

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