This can be done by the healthcare workers exemplifying kindness and compassion to the patient. The patient isn’t going to feel welcome if whoever is working with him or her is rude and impatient. The healthcare worker should also show the patient that they have all the skills that are acquired in order to do their position with excellence. The patient needs to have full confidence in the healthcare worker. This can be done by the healthcare worker being confident in all that they do.
The patients are my customers, and my healthcare facility must remember our mission and vision of giving spectacular healthcare to our customers who are our priority. By giving quality customer service, my healthcare facility earns the gratitude and patronage of its patients. The patients pass their experiences to their families and that keeps my healthcare facilities’ reputation successful Learning from failures is more important than fixing problems. It is crucial to address the system and process problems that cause the failure in the first place A great service strategy for any organization: 1. Always try to prevent a service failure rather than have a costly
Let our superiors know what is going on and ask for advice when we need to. This would show that we are honest. When we come into contact with patients they rely on us to do the right thing and always perform our job with integrity. Often people’s lives are in our hands. We have to care about the patient and care about our job in order to continue to provide quality care.
It is everyone’s duty to be valuable contributor in improving the work environment. As well as respecting each patient, members of the team should respect each other. A person’s opinion should be not more valuable than someone else based on their years of experience or their level in nursing. Everyone should lend a helping hand whether it is to someone who works under or above you. There is room for improvement within everyone.
I know for the future that it is in my patient’s best interest, if I collaborate with other health care professionals. In order to maintain patient safety, I must always remember to work together with my fellow collogues to obtain a positive working environment. In order to be a good nurse, I need to always understand that I am part of a team to help those in need. I want to incorporate providing efficient care to each and every patient the best way I possibly
When a patient is being treated, they want to feel confident that the doctor and nurse are aware of their findings and are able to communicate with one another as well as the patient. Poor communication can cause misdiagnoses, lawsuit or even death. In observation, from the work study, when work habits match the team culture of the organization this contributes to their success. The more doctors and nurses that accept and share the core value of the hospitals; the culture will become stronger. As stated by (Ivancevich, Konopaske, and Matteson, 2011), organizational culture involves shared expectations, values, and attitudes, it exerts influence on individuals, groups and organizational
I believe this can only benefit the hospital and patient care, and have a new way that the patient is cared for. Treating the whole family, instead of just the patient is what the future is all about. Implementation of this type of care requires creating a partnership between the patient, physicians, nurses, and patient’s families. This can only improve performance improvement, and treat the patient the way we would want to be treated. My goal is to decrease the patients and families anxiety throughout their hospital experience, and keep the whole family informed of the patients treatment plan.
Having respect is the basic essential of treating people ethically and meeting the complete needs of patients and their families across the continuum of care. Yet, the key component from the staffing levels of the medical professionals is to keep the patients best interest at heart and in mind. On the other hand, there will always be those who stand up for the morally right thing; but you will also have some that will try to go against the rules and regulations and do their own medical
Patient safety officers carry out activities to spread improvements across, reinforcing “Just Culture.” Patients along with the hospital staff need to be recognized and appropriately rewarded for their efforts and be able to work within a culture of trust. To bring about these much needed changes in healthcare administration and practice, it is important to focus on the conditions that allow positive events to propagate within a culture of safety. Patient Safety Officers need to proficient in communicating and also a credible clinician. Since patient safety officers collaborate with many others between patients and families, staff, and other department members to ensure safety. They collaborate to perform comprehensive and coordinated risk assessments for new services and projects to later come into effect to improve
At our hospital we will also respect the moral beliefs of our doctors. At no time will a doctor be made to perform the PAS procedure, or end the life of another. If the doctor does not feel comfortable patients requests, they will be given the opportunity to make a lateral transfer, and give the case to a doctor with no moral qualms. In conclusion, it is only the prerogative of an individual to decide what is the best life for him or herself. We will always try to respect our patients beliefs, and carry out their respective wishes, as long as they fall in accordance to our guidelines.