Written Assignment 6

651 Words2 Pages

This essay examines the role of the following interpersonal skills in business: listening, assertiveness, negotiation, feedback, persuasion, interviewing and coaching, and is based on the assumption that each skill can be ‘mastered’ by those who make the necessary effort to learn them.
According to businessdictionary.com, in the context of business communication, listening refers to “the act of mindfully hearing and attempting to comprehend (or receive) the meaning of words spoken by another (i.e. the sender) in a conversation or speech (message).” Listening skills help utilize human resources better as one learns to use the diverse knowledge of organizational staff. It also enhances the quality of business relationships as co-workers are intimately engaged on issues/changes affecting the organization. Managers who listen to employees about their aspirations, concerns and quality of work can elicit trust/respect from the latter, which improves the managers’ chance of retaining employees (Listening Better, n.d.). A website that offers innovative tips on improving listening skills is www.listeningbetter.com.
Assertiveness describes how individuals defend their interests or use communication skills to get what they want.With assertiveness skills, business leaders can formulate vision, clearly communicate strategy, and define objectives and quality standards. Assertive business persons inspire confidence in their co-workers and clients, gather support and build cohesion in their teams as team members avoid confusion by trying to second-guess their roles in teamwork (Bacci, n.d.). A website which offers techniques for business assertiveness which include preparation, communication and taking small steps is Chris Joseph’s article from h...

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... March 9, 2014 from http://smallbusiness.chron.com/techniques-business-assertiveness- 24615.html
McGuinness, M. (2007). Key Coaching Skills. Wishfulthinking.co.uk. Retrieved March 9,2014 from http://www.wishfulthinking.co.uk/2007/06/19/key-coaching-skills/
Petro, R. (2007). Feedback – The Essential Leadership Skill. B-eye-network.com. Retrieved March 9, 2014 from http://www.b-eye-network.com/view/6023.
Why should you care about Listening skills? (n.d). In Listening Better. Retrieved March 10, 2014, from http://www.listeningbetter.com/whylistening.html
Feedback. (n.d). In Business Dictionary. Retrieved March 10, 2014, from http://www. bus inessd ict io nar y.co m/de fin it io n/ feedb ack. ht ml
Negotiation. (n.d). In Business Dictionary. Retrieved March 10, 2014, from http://www. bus inessd ict io nar y.co m/de fin it io n/ ne got iat io n. ht ml# ixzz2 vn5Dq4 j9

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Written Assignment 6

Leadership Case Study: To Be A Conscientious Leader

Writing Assignment 1

My Personal Perspective of Coaching