Starbucks Shared Values

Culture of an organization is a crucial factor in that organizations achieved success. A strong culture that everyone can fit into and feel welcomed enough to believe in the organization’s mission should be upper management’s primary goal. After all, it is essentially the bottom of the barrel employees who help hold together the glue that holds a company together. Without these employees, there would be no one there to keep the basics in order and of course, without someone above them, leading them along, these employees would not know the fundamentals of the organization. Two author’s Pascale and Athose proposed an idea that America had focused on the hierarchical approach of organizational structure, while Japan (America’s leading competitor) had focused more on the “shared values” approach of its structure. This paper will talk about the benefits of “shared values” within an organization and its effect on the employees and how a great culture can help enhance these

The book says shared values leads to “better products, less waste, less conflict, better service, a happier and fairer workplace and save money into the bargain” (Grey, 2009, p. 66). Treating everyone equally and with respect with leading by example is an important factor in the organizations culture. They relay this message, not only through their work, but through their vision as well. Starbucks is continuously informing their employees of changes that they are going through. They even encourage their employees to be involved with these changes. A system was implicated where the employees could actually change the store with how they see best fit, with no questions asked by upper management. This system is a process which is constant. It not only creates a better and easier work environment, but also keeps employees involved and caring about the store because of the importance they feel by making these