Starbucks Core Competencies

(2) Customer’s** and stakeholders What are your key market segments, customer groups, and stakeholder groups, as appropriate?

FPS stakeholders are comprised of several federal agencies that rely on FPS law enforcement and security services to provide protection to federal employees and government owned and leased facilities.

What are their key requirements and expectations for your products, customer support services, and operations?

To improve law enforcement response and enhance security services in the protection of federal assets. What are the differences in these requirements and expectations among market segments, customer groups, and stakeholder groups?

Differences in services are based on the Facility Security Level (FSL) of the

Resource management and professional development provide human capital initiatives, which align FPS to a strategic plan. NPPD professional development and training provides a training strategy and input for national training programs.

What are your key mechanisms for two-way communication with suppliers, partners, and collaborators? What role, if any, do these organizations play in contributing and implementing innovations in your organization? What are your key supply-chain requirements?

Two-way communication is achieved through daily interaction via conference call and scheduled meetings to address areas of importance and interchange ideas to enhance organizational performance. Each supplier provides essential requirements to fulfill organizational objectives. Resource management is instrumental in allocating resources for operational demands. Training and professional development insure agency training requirements are met and to improve upon methods of instruction and specialized training to improve the workforce.

P.2 Organizational Situation: What is your organization’s strategic situation?

a. Competitive