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Effects of organisation culture
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THE ORGANIZATIONAL CULTURE OF STARBUCKS
Organizational Culture is “the values and assumptions shared within an organization” (McShane & Von Glinow, 2014, p. 252). The general consensus many scholars have when discussing and studying organizational culture, is that the subject is one that has not been definitively defined. In general, culture embodies the behaviors, values, and way of life people and societies throughout the world. It consists of people who share an inherent understanding of the norms by which they operate. With this in mind, it would make sense for camaraderie within cultures to be genuine, and conducive to productivity and the establishment of strong teams.
In many cases, employees who share the same values and beliefs tend to be more productive and the company’s success and productivity tends to be more successful. However, there are certain circumstances that must occur to improve the effectiveness of organizational culture within companies. There are three contingencies that must be considered: "whether the culture context is aligned with the environment,
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(2015, September 3). Starbucks Coffee Company’s Organizational Culture. Retrieved from http://panmore.com/starbucks-coffee-company-organizational-culture
McShane, S. L., & Von Glinow, M. A. (2014). Organizational Behavior (2nd ed.). New York, NY: McGraw-Hill/Irwin.
Scholl, R. (2003). Organizational Culture. Retrieved from http://www.uri.edu/research/lrc/scholl/webnotes/Culture.htm
Ethical Sourcing: Coffee. (2015). Retrieved from http://www.starbucks.com/responsibility/sourcing/coffee
Starbucks Company Profile. (2015). Retrieved from http://www.starbucks.com/about-us/company-information/starbucks-company-profile
The Starbucks Newsroom. (2014, December 4). Starbucks Details Five-Year Plan to Accelerate Profitable Growth at Investor Conference. Retrieved from
Organizational culture is the system of shared beliefs and values that develops within an organization and guides the behavior of its members, while organizational structure is an expression of social and economic principles of hierarchy and specialization (Kinicki, 2015). Both the culture and the structure of an organization are important things for management to understand in order to successfully set and achieve an organization’s goals. Companies who excel in highly competitive fields can attribute their successful economic performance to a cohesive corporate culture that increases competitiveness and profitability. This culture is best utilized in an organization that has the necessary structure to allow its employees to coordinate their actions to achieve its goals.
Robbins , Stephen P. and Judge, Timothy, A. Organizational Behavior. Upper Saddle River, New Jersey. Prentice Hall. Pearson Custom Publishing. 2008 Print
Kreitner, R., & Kinicki, A., (2004). Organizational Behavior (6th ed.). New York: McGraw- Hill/Irwin. pp. 406- 441.
Kinicki, A., & Kreitner, R. (2009). Organizational behavior: Key concepts, skills and best practices (customized 4th ed.). New York, NY: McGraw-Hill Irwin.
McShane, Steven L.; Von-Glinow, Mary Ann: Organizational Behavior 6th Ed. Copyright 2013. McGraw-Hill Irwin. New York, NY.
McShane, S.L. and Von Glinow, M. A. (2009). Organizational Behavior: Emerging knowledge and practice for the real world. McGraw-Hill.
McShane, S.L., Olekalns, M. & Travaglione, A. 2013, Organizational Behavior: Emerging Knowledge, Global Insights 4th ed., McGraw-Hill, Sydney.
Starbucks case study: background 1971-87; private company 1987-92. (1997). McGraw-Hill Companies. Retrieved March 20, 2007, from the McGraw-Hill Companies website: http://www.mhhe.com/business/management/thompson/11e/case/starbucks-1.html
Ivancevich, J., Konopaske, R. & Matteson, M. (2011). Organizational Behavior and Management. NewYork, NY: McGraw Hill.
Robbins, S.P. & Judge, T.A. (2009). Organizational Behavior. Upper Saddle River, NJ: Pearson Education, Inc.
The concept of organizational culture is one of the most debated topics for researchers and theorists. There is no one accepted definition of culture. People even said that it is hard to define culture and even more change it. It is considered a complex part of an organization although many have believed that culture influences employee behavior and organizational effectiveness (Kilmann, Saxton, & Serpa 1985; Marcoulides & Heck, 1993; Schein, 1985a, 1990).
Robbins, S. P., & Judge, T. A. (2011). Organizational behavior (14 ed.). Upper Saddle River, NJ: Pearson.
A strong organisational culture leads to higher organisational performance. Organisational culture can be defined as a total function of common beliefs, values, patterns of behaviour that are held and shared by the members of an organisation. It is also a valuable resource which can improve the competitiveness of a company and is used to distinguish the company (Barney 1986). From the 1970's the study of organisational culture has become an important issue and closely studied in the early 1980s. Since then, organisational culture has turned out to be one of the most important factors which affects the overall performance of a company.
In addition to being best-known supplier of the finest coffee and promising only the highest quality products, Starbucks emphasizes firm values, provides guidelines to enhance employee self-esteem. This is to ensure continued customer satisfaction. Moreover, diversity has become a priority to providing an inviting environment to all consumers. Starbucks continues to abide by a strict, slow growth policy in which they set out to dominate a market before moving on to expand, thus history has shown this strategy to be successful for Starbucks, making them one the fastest growing companies nationwide.
With clear core values towards providing quality coffee, the best service, and atmosphere, Starbucks has enjoyed great success since it was founded 30 years ago. The company has being doing very well for last 11 years with 5% or more store sales increase, even with the rest economy still reeling from the post-9/11 recession. However recent research, conducted to Starbucks, have showed some concerns regarding company’s problem meeting customers’ expectations.