Reflective Account On Customer Service

310 Words1 Page
bulb-icon

Recommended: The features of an effective team

Throughout my career, I gained extensive knowledge and experience in customer service. I have always focused on exceeding exceptions related to customer service and supporting our internal and/or external customers. I always ensured understanding from the customer viewpoint to identify, understand, and anticipate customer needs. I have interacted with other organizations in the IT group to provide proactive solutions to the business and deliver quality, timely, transparent, and personable communication and support. While serving as a project lead and a developer in different organization I have demonstrated a commitment to quality and strive to deliver the best possible results. I have met the need of each customer and participated in all discovery,

Show More
Related

  • Swot Analysis Of Vroom

    1337 Words  | 3 Pages

    Outstanding Customer Service shall define our business and we shall strive for 100% customer satisfaction.When customer talk we listen therefore we shall strategically align our business based on the customers voice

    Read More

  • Human Service Reflection

    1195 Words  | 3 Pages

    As a human services professional, there are many skills that you must already have and that you must obtain as you grow in your career. According to nationalhumanservices.org human services is a very unique feild to work in. They defined this position as the, “objective of meeting human needs through an interdisciplinary knowledge base, focusing on prevention as well as remediation of problems, and maintaining a commitment to improving the overall quality of life of service populations” . In other words, preventing conflicts and improving the lives of many different individuals using knowledge.

    Read More

  • Analysis: The Good By Eliyahu M. Goldratt And Jeff Cox

    1761 Words  | 4 Pages

    Without good customer service and keeping your promises, your company would have loyal customers. According to 5 Focusing Steps, “If you’re not yet sold on the idea, consider that a 2 percent increase in customer retention has the same effect as decreasing costs by 10 percent. Not only that, but it costs over six times more to get a new customer than it does to keep one.” Customer satisfaction should be a golden rule of all companies.

    Read More

  • Customer Service Case Study

    1457 Words  | 3 Pages

    Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.

    Read More

  • Customer Service Recovery

    882 Words  | 2 Pages

    Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.

    Read More

  • Collier's Five Components Of Customer Service

    935 Words  | 2 Pages

    a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring

    Read More

  • Customer Satisfaction Strategies

    1040 Words  | 3 Pages

    Our interactions with the customer, the promises made to the customer in these conversations, the customer's expectations generated in these conversations, and the actions we take that are consistent with those expectations combine to produce a declaration of satisfaction when we ask.

    Read More

  • Enterprise Rent-a-Car Case Analysis

    769 Words  | 2 Pages

    Strive to earn customers’ long-term loyalty by working to deliver more than promised, being honest and fair to provide exceptional personalized service that creates a pleasing business experience.

    Read More

  • An Effective Online Customer Experience

    1038 Words  | 3 Pages

    Customer service is constantly evolving. A few decades ago, businesses considered customer service an unnecessary expense. Now, companies view it as a competitive advantage in the marketplace. Research reveals that “80% of CEOs believe they deliver a superior customer experience, but only 8% of their customers agree”.

    Read More

  • Persuasive Essay On Customer Service

    1331 Words  | 3 Pages

    It's very well known that a companies success is not only dependant on the possession of a good product or service, but the key aspect to a successful business is excellent customer service. As the market grows, now more then ever companies are emerging, they are offering very similar types of products and services. Successful customer service can be a way a business becomes original and unique, it can be the key to attracting and maintaining loyal customers. Good customer service can start-up a business while bad customer service can harm a company. An average customer that experiences an issue will complaint to 9-10 people about the problem. A customer that received support to their problem and a potential solution will tell at least five

    Read More

  • Reflection Paper On Customer Service

    1049 Words  | 3 Pages

    I am a customer service representative at a health company funded by the state. I hear a lot and a lot is expected from me. My job description consists of talking to members over the phone. I explain about their benefits, services that we offer, obtain personal information, I verify authorization, look for provider and etc. With being the first point of contact I try hard to deliver the best customer service that I possibly can; so that I can show that I really cares about the members. The three core values that help me work with my customers are respect, honesty, determination, these three values has shaped me into the young lady that I am today, but most importantly they help me provide great customer services.

    Read More

  • The Importance Of Customer Service

    1518 Words  | 4 Pages

    Customer service has been around for many years. When customer service first came into place in the business world, it was in stores. In society today customer service is with any job with any company. “Customer service is not a department, it’s everyone’s job. -Anonymous”. (Walter). Customer service is taking care of your customers. Every customer needs to be treated the same with excellent customer service no matter the business or the age of the customer. All employees need to adapt to each customers’ needs in order to provide the best experience possible.

    Read More

  • Customer Service Analysis

    1962 Words  | 4 Pages

    “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient, fair, cost effective, and humanly satisfying and pleasurable manner possible”, (Jack Speer, 2005).

    Read More

  • Customer Service Essay

    1121 Words  | 3 Pages

    Customer Service is the provision of service to customers before, during and after a purchase. The perception of success of such connections is subject to workers "who can modify themselves to the identity of the visitor". Customer service concerns the need an association relegates to customer service in respect to segments, for example, item development and valuing. In this sense, an association that esteems good customer service may spend more cash in preparing representatives than the normal association or may proactively interview customers for feedback.

    Read More

  • Essay On Customer Service Agents

    1308 Words  | 3 Pages

    In most careers today, human interaction plays a key role in day to day work. Usually, people work with other people in their line of work. Even one man jobs deal with people at one time or another. In a lot of careers, people are helping other people. Sometimes, it’s hard to help someone when you don’t fully understand how to deal with what they are feeling or going through. That’s why when people are taking the path to many careers through college, they often end up having to take a psychology class of some sort. Psychology helps us better understand people’s emotions and actions. It can help people study others personalities and behaviors and come up with theories or hypotheses. Taking psychology can benefit almost every career out

    Read More

More about Reflective Account On Customer Service

Open Document