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Effective communication in the work setting
Effective communication in the work setting
Disadvantages of effective workplace communication
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Poor communication about the plan was one of the plan’s detriments. Not only was the communication from management to the employee's poor, but the employees were not talking to upper management. As the case states on page 1, “They’ve had it with the Scanlon Plan. You hear the gripping everywhere…” (Beer, Collins). Clearly, employees were not communicating directly with managers. This might be a primary problem, but were the managers listening? Haley, an individual in the case, was the one to make the quoted statement. Haley was only an employee for 4 months and was well aware of the issue. A second issue with the incentive plan is the delay (or complete lack of) bonus at all. An incentive plan is highly likely to fail when the incentives
Employees protested, “that supervisors should have received a reduced bonus because they were not working as hard as they are and the company might be playing with the numbers” (Beer & Collins, 2008 p.6). A beneficial system for the new Scanlon Plan is to rearranged payout count. This will help to regain trust amongst employees and management. Equity Theory stresses integrity to all compensation arrangement and if this is effectively executed, then this will resolve the mistrust issue that employees have with their management team. The rewards should not be paid on a consistent month-to-month basis, instead, on a settled proportion plan, which gives rewards "each nth time the right behavior is demonstrated" (Bauer and Erdogan, 2013, p. 112). Traditionally, this would imply that workers are paid reward each time a specific measure of cash in permitted payroll is met. “The current permitted payroll is at 38% of sales value” (Engstrom, 2008). This requires no change. Instead, when Engstrom comes to a permitted payroll of one million dollars, then 10% of that sum should naturally disbursed to workers as rewards. This tackles numerous past issues with the Scanlon
Sam Johnson a non-union employee advised his supervisor that he was diagnosed with AIDS. Sam considered this important information to tell his co-worker Catherine so she was able to take the necessary precautions. However, Catherine reacted poorly to this news and enacted her right to refuse work with Sam due to fear. A problem arose because the supervisor considered this refusal to work insubordination and asked Clark for advice. This issue has now escalated as Clark believe it is a good idea to fire both of them, deeming it a health and safety issue and insubordination. However, Maple Leaf Shoes Ltd. does not have just cause to dismiss John or Catherine. Maple Leaf has to make accommodations for both of these individuals. The company should make arrangements to move Catherine to a different department if she feels unsafe working with John. However, it is extremely unlikely that Catherine will contract the disease from John in this work environment if safety precautions are taken into consideration. Furthermore, education opportunities should be provided to employees and supervisors, including Clark to learn about HIV/AIDS in order to come to the understanding that John is still a valuable employee even though he is ill. John should be able to remain in his position, unless his illness does not allow him to continue. This is the ideal situation as John could have a case against the company to sue for wrongful dismissing without cause, due to the fact that he notified his co-worker and supervisor when he found out. John has been a valuable employee for the past 8 years. He should be able to receive the benefits offered to him from this company. As mentioned in the assignment, the company is considering moving to a flexible benefits plan where this can be utilized to John’s choice. This would be beneficial for both parties as the plan will allow John to continue working for the company, until such time he does
For my second recommendation, in order to help with the problem with business having trouble with keeping employees motivated to work for them for longer, businesses should reward employees with bonuses if they stay for x amount of year(s). This will keep employees motivated to continue working at their place of employment and decrease turnover.
Problem 2 When setting goals for employees it is important to set a goal that is reasonable and manageable, if not there can be many unintended consequences especially if it’s linked to compensation. Wells Fargo is one company that has to revamp their pay structure due to unintended consequences with their sale incentive structure. Wells Fargo’s employees opened over 3.5 million unauthorized accounts in order to meet the sales goals and earn their incentives.
The ability to communicate effectively is an essential skill that plays a crucial role in the profession of nursing. Through ineffective communication, language and attitudes, the video entitled “effective communication in nursing” suggests that correct professional nursing practice positively affects health outcomes and patient care. The Australian Nursing and Midwifery Council (ANMC) National Competency Standards for the Registered Nurse, under the domain of Collaborative and Therapeutic Care, closely relate to the issues presented in the clip. From the perspective of the nurse, patient and health outcomes, Competency 9.1, 9.2 and 9.4 are examined to support the importance of suitable nursing practice and patient-centred care.
There are vast communication differences between males and females, which makes it difficult for the two sexes to maintain stable and functional relationships with each other. Areas in which these problems occur include children’s development, friendships, romantic relationships, and work environments. If these communication problems continue to persist in heterosexual relationships, our nations heterosexual divorce rates may rise well over 50% in the next few decades.
When reading the article “Close Relationships Sometimes Mask Poor Communication”, I could totally relate to some of the key points the article was trying to make. There have been many times when I have found myself trying to communicate to those that are closest to me and plainly seeing that what I was trying to express was not coming out the way I was expecting it to. Sometimes during those conversations I could see that the other person was getting upset or irritated with me which was not my intention. “People commonly believe that they communicate better with close friends than with strangers. That closeness can lead people to overestimate how well they communicate, a phenomenon we term the ‘closeness-communication bias” (U.S. News & World Report, 2011),
A) MSTT will assess Adrien and Danny ability to not verbally insult each other when they get upset
Cognitive Communication Disorder (CCD) is a common disorder after traumatic brain injury (TBI) which results in deficits of cognitive functions and psychosocial behavior and thus communication abilities (Larkins, 2007). Under consideration is a case study involving a 34-year-old male, A. B., with a history of CCD following severe TBI (i.e., coma for 16 days post-incident, hemiplegia on his left side, significant memory deficits) due to a motor vehicle accident (MVA) two years ago. His wife reports improvements in speech intelligibility and activities of daily living (ADLs), but persistent and significant deficits in attention, concentration, memory, awareness, behavioral and emotional control (e.g., disinhibition and impulsive behaviors), and social interactions. She also reports that he gives too little or too much information, does not organize information to make sense, often repeats himself, has trouble maintaining topics in conversation, talks and processes information slowly, and does not use social cues from others such as gestures, eye contact, and emotions. He has not been able to return to his career as a car salesperson which requires communication, memory, and concentration. Thus, CCD impacts his social interactions as well as participation in activities
112). Martocchio (2013) explains that employees who receive incentives based on production quotas will not likely take the time to receive training since it would cut into time they could be using to work toward the production quota, thereby negatively impacting the incentives they receive (p. 112). At Mitron Computers, implementing a person-focused pay system while another incentive plan was in place would mean that employees would likely continue to assemble computers to reach their production goals rather than take the time off to obtain additional training, as it would be at the peril of their production incentives. Training costs a lot of money anyway, but it is a waste if no one takes advantage of
I work at Geneva Ace Hardware. My most important job, among my many duties, is to help customers. Usually everything goes ok, but there are always a few customers that can be hard to deal with. I’ve had to deal with Mexicans who can barely speak English. I’ve had to deal with Mexicans who use their 5 year old children/grandchildren as translators. I once had to deal with a Canadian couple whose accent was so rich; I would have about a 30 second delayed response to try to convert their English into my English. Then there are the people who just won’t accept my help because I’m only a kid. None of these people compare to the dude that was deaf.
1. What are the three purposes for which people communicate? What percentage of a manager’s time is spent communicating? Give examples of the types of communication managers use.
The incentive management plan was a model to achieve high worker productivity. The legacy left by the founders allowed the company to enjoy success achieving higher earnings; therefore, continuing providing bonuses which maintain employee morale high and a very limited turnover staff, if any at all. Any employee leaving the company was either for retirement or something more attractive than what he was obtaining as a Lincolns employee.
I graduated from butte college in 1997 with an AS degree in Licensed vocational nursing. I later decided to further my education in nursing and returned to college, I graduated with an AS degree in Registered nursing in 2002 from butte college. I am currently attending Pacific college to earn my BSN degree. Right after I obtained my LVN license I went to worked at Oroville hospital, I worked for Oroville hospital for one year, then I decided to make a change and I went to work for California Forensic Medical Group which is a subcontracted company for the Butte County jail and I have been there ever since. I am married and have 4 boys and 2 dogs. In my spare time I love to ride my Harley.
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.