A job is a contractual relationship between an employer and employee with set guidelines that entail pay, hours available, conduct and responsibilities (Jones & Gates, 2007; Robbins & Judge, 2010). Job satisfaction is how an employee feels about fulfilling their contractual obligation with the employer based on their individual evaluation of their job’s characteristics (Robbins & Judge, 2010). Quality of work life is more complex and is based on the intrinsic factors named above and individual psychological needs of the employee within the work environment. Characteristics that nurses perceive as relevant to job satisfaction include positive relationships with supervisors, recognition for work (Heinen et al., 2013; Navaie-Waliser, Lincoln, Karuturi, & Reisch, 2004), shared governance, trust, available resources to facilitate doing the job, and a healthy and safe work environment (Duffield, Roche, O'Brien-Pallas, Catling-Paull, & King, 2009; Ecker, 2012; Heinen et al., 2013; Mohammadi & Ameri S., 2013; Navaie-Waliser, Lincoln, Karuturi, & Reisch, 2004; Scotti, Harmon, & Behson, 2007, 2009). According to (H. K. S. Laschinger (2008); Mohammadi and Ameri S. (2013)) and (Pugh et al. 2002; Schneider & Bowen 1985) as cited by (Scotti et al., 2007) there is a relevant relationship between job satisfaction and quality of work life. The purpose of this paper is to explore the topic and provide a review of the literature on the subject.
Concept of Interest
In nursing, job satisfaction is highly correlated with employee retention and quality of service (Gormley, 2011; Navaie-Waliser, Lincoln, Karuturi, & Reisch, 2004; Papastavrou et al., 2012). Nursing retention, turnover and shortage are interrelated concepts. Nurse retention ...
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Patient care is the core of any hospital, without patients and hospital would be unable to operate. In this discussion board, I am going to describe patient experience model in my organization; including standards, measures, staff training, reward and recognition programs. Next I will discuss how well the customer service model works and provide 2 examples illustrating the effectiveness of the model. Following this I will describe the customer service model on my department, the role that nurses play, and how the nursing manager is involved. Finally, I will discuss how customer satisfaction is measured on your unit, and how it is maintained. Lastly I will describe why customer satisfaction is now tied to reimbursement.
Employee job satisfaction is also an issue faced by Coastal Medical Center’s staff. It is important the employees enjoy their job so that performance will be efficient and of higher quality. When employees are satisfied and happy with their job, performance improves and it becomes apparent to the patients. It was also mentioned that the staff does not have a chance to be heard b...
McGlynn, K., Griffin, M. Q., Donahue, M., & Fitzpatrick, J. J. (2012). Registered nurse job satisfaction and satisfaction with the professional practice model. Journal of Nursing Management, 20 (2), 260-265. Retrieved from the Walden Library databases.
It can cost hospitals more than $12,000 to replace a nurse (Purcell et al., 2011). Additionally, nurse burnout can affect patient satisfaction levels. A nurse’s level of burnout, which can affect patient satisfaction, is correlated to their desire to quit their job. Patients who were cared for by nurses with low levels of burnout received the highest gratification evaluations (Brooks et al., 2010). When nurses are exhausted and plan to quit their current job, patient’s satisfaction levels decrease (Brooks et al., 2010)....
Nurse managers need to take measures to improve the autonomy of their staff nurses, practice good communications skills, improving the work environment, and listening to the voices of nurses (Renter & Allen, 2014). Applying the goal attainment theory is a useful way to improve job dissatisfaction of nurses and this will help to decrease the nursing
Nurse workplace environments have only really been studied during the last decade. There is growing research in this area especially due to the nursing shortage. International consensus is if you identify opportunities to improve working conditions for nurses, you will have a higher probability of maintaining staff (4). The success rate of retaining
However, upon securing a job, they find that things on the ground are not as they had expected them to be and this results in some of them deciding to leave the profession early. Research shows that turnovers within the nursing fraternity target person below the age of 30 (Erickson & Grove, 2011). The high turnover within the nursing fraternity results in a massive nurse shortage. This means that the nurses who decide to stay have to work for many hours resulting in exhaustion. A significant percent of nurses quitting their job sites exhaustion and discouragement as the reason that contributed to their decision. In one of the studies conducted on the issue of nurse turnover, 50% of the nurses leaving the profession argued that they felt saddened and discouraged by what they were unable to do for their patients (Erickson & Grove, 2011). When a nurse witness his/her patients suffering but cannot do anything because of the prevailing conditions he/she feels as if he/she is not realizing the reason that prompted him/her to join the nursing profession. The higher rate of nursing turnover is also affecting the quality of care nurses provide to
One of the most serious issues in nursing, that can affect a nurses career is nursing burn- out. According to the article “Where have all the nurses gone”, current nurses that are practicing, report high rates of job dissatisfaction (which is part of burn out) and 1 of 5 nurses may quit nursing in the next 5 years (Dworkin, 2002). Burnout is associated with nurses not coming in to work, not feeling satisfied when doing their job, high turnover rates and a lack of commitment to the work (Katisfaraki, 2013). If a nurse becomes burned- out, they may not take care of their patients as well and could make mistakes with medication administration. A study performed in the United States by Dr. Jeannie Cimiottti, shows that hospitals with high burn-out rates among nurses have higher levels UTI’s, and surgical infections (World, 2012). Nursing burnout not only affects the nurse, but it also affects the patient, the nurses’ colleagues, and the nurses’ family; nursing burn out often leads to emotional exhaustion and depression, that can effect relations and communication between the nurse effected and the person they are communicating with. This paper will cover what burn-out is, who is susceptible to burn out, and treatment and prevent nursing burn out.
The nursing profession is one of the most physically, emotionally, and mentally taxing career fields. Working long shifts, placing other’s needs before your own, dealing with sickness and death on a regular basis, and working in a high stress environment are all precursors to developing occupational burnout in the nursing profession. Burnout refers to physical, emotional and mental exhaustion, which can lead to an emotionally detached nurse, who feels hopeless, apathetic, and unmotivated. Burnout extends beyond the affected nurse and begins to affect the care patients receive. Researchers have found that hospitals with high burnout rates have lower patient satisfaction scores (Aiken et al 2013). There are various measures that nurses can take
The Gaps Model of Service Quality was originally developed for application in the financial service sector. The model was designed to measure components of customer satisfaction by using five dimensions of real or potential gaps in service quality of a hotel (Saleh & Ryan, 1991). The model has been applied to hotels, as well as a number of service agencies, including banking, hotels, restaurants, and healthcare. Even though the services differ greatly, the model is easily adapted to any service industry (Parasuraman, Zeithaml, & Berry, 1985).
Recent literature reports that there is a nursing shortage and it is continually increasing. Data released by the American Association of Colleges of Nursing (2011) projects that the shortage, would increase to 260,000 by the year 2025. AACN (2011) also reported that 13% of newly registered nurses changed jobs and 37% were ready to change within a year. A study conducted reports that there is a correlation between higher nursing workloads and nurse burnout, retention rates, job dissatisfaction and adverse patient outcomes (Vahey & Aiken, 2004). Among the nurses surveyed in the study, over 40% stated that they were suffering from burnout while 1 in 5 nurses intended
Q. What are the factors / aspects that identify, define and improve patient (and family) experience in healthcare environment?
Patients make up a huge part in achieving service excellence for the healthcare industry. My healthcare facility helps the patients redeem themselves and correct with sensitivity. The patients are my customers, and my healthcare facility must remember our mission and vision of giving spectacular healthcare to our customers who are our priority. By giving quality customer service, my healthcare facility earns the gratitude and patronage of its patients. The patients pass their experiences to their families and that keeps my healthcare facilities’ reputation successful
Nurse Burnout and Retention becomes the result for many nurses in their medical career. A brief explanation of what a burnout actually comprises of: builds up stress, decreasing of self-esteem and performance. Nurse, as we know, play a very important role in the medical field. They are not just doctors’ assistants that follow the doctor’s wherever they go; they too have very important duties and play multiple different roles that makes it clear to many that know that their job is just as difficult as any doctor’s. Some of the responsibilities of these nurses are listed in the ANA(American Nurses Association): they perform physical exams, record the patient 's health history, provide health promotion/counseling/education, administer
According to Breau and RÉAume (2014), some of the major reasons nurses are dissatisfied with their jobs is due to their salaries, work environment, and lack of educational and advancement opportunities. In fact, poor working conditions was a substantial predictor of a nurse’s intent to quit their job (p. 16). In addition, “unhealthy work environments are an important determinant of several work-related outcomes, including burnout, job dissatisfaction and turnover intent” (Breau & RÉAume, 2014, p. 17). Therefore, in order for nurses to overcome their dissatisfaction with work; nurse leaders need to create empowering environments that remove barriers to resources and information. In turn, nurses will then be able to share empowerment strategies,