Knowledge Management And Competitive Advantage

The purpose of this assessment is about how organizations create a culture of learning through knowledge and learning, and then gain a competitive advantage. First of all, all employees should be focused on sharing knowledge will be assessed through the importance of knowledge, sharing knowledge and knowledge management, both benefits and berries will be covered to discuss how knowledge can helps forming a learning culture to connect with competitive advantage. Subsequently, learning as another source of competitive advantages will be talked about why organizations should be focused on learning which is also connected with knowledge. At the same time, some learning theories, methods and approaches will be included in learning and development

As thus, knowledge management becomes more important which helps to sharing knowledge for organizations. The definition of knowledge management can be described as a systematically and organizationally specified process of sharing, transferring, creating, using, and saving the knowledge of employees to enhance organizational performance (Essawi and Tilchin, 2013). Knowledge management really tightly connected with organization’s performance, one call center of a major Australian-based bank with global operations improves their performance through knowledge management. Previously, the constants in call center handle the business according to a number of paper-based procedures, product support material and investment price listings, none of information were managed in a way so that they cannot ensure accuracy and currency. After they realized it is time consuming as well as a low quality service to customers, one knowledge-based approach to improving call center efficiency was adopted, and it covered all aspects of knowledge management implementation including people and cultural change, business process reform and technology implementations (Dilnutt, 2002). As a result, call center improve their efficiency and quality also enhance the performance. This example shows that an effective knowledge management really helps solving problems and improving the

In general, knowledge management helps to manage the knowledge in a complex working environment, and then improve the performance finally. But knowledge management also will face some challenges in the period, the major problem should be people and culture issues. Sometimes, organizations usually ignore the people and culture issues, it may cause the knowledge management cannot reach a fantastic result. Not only that, conducting knowledge management in isolation from business goals, ignoring the dynamic aspects of content, and opting for quantity of content over quality (Dalkir, 2011), these challenges also bring some bad effects on knowledge management. In some organizations, there is one person in charge of managing knowledge- Chief Knowledge Officer (CKO). When knowledge management are applied to employees sharing knowledge, CKO and organizations should realize the threats of these challenges, only an effective knowledge management can helps employees to be focused on sharing knowledge and gain a competitive advantage for