Managing Inconsistent Personalities in Business Teams

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In the case study of Juanita and Sandra, Juanita, a sales manager of Trumbell and Son, is struggling with Sandra who is a new employee on the sales team. Juanita is an effective manager who spends time to learn about what personalities, strength, and incidental details her employees have. Juanita can pull out employees best skill sets and internal incentives. On the other hand, Sandra’s inconsistent behavior made Juanita confuse about her personality. As a manager, Juanita feels uncomfortable about managing Sandra’s inconsistent personalities. This may be caused by the difference in behaviors and personalities between these two individual. According to the Team-Player Styles, we can see that Juanita is a communicator. A communicator is a great listener, always supportive, and focus on process (Ngo par.3). Juanita would often communicate with her employees for acquiring information and small detail by listening, talking, and observing them. She is very supportive of her employees maximizing their potential (Nelson and Quick 1). On the other hand, Sandra is a contributor in the Team-Player Styles, which means she is a task-oriented team member who can provide good information (Ngo par.1). We can see that Sandra …show more content…

Juanita exhibits the traits of extraversion and openness because of social interactions, gregarious, talkative, intellectually curious, and broadminded. She, furthermore, has an internal locus of control that refers to deal with the way people look at causation in their lives (Dubrin 229). Juanita has the ability to manage people in her team. Sandra personality traits include conscientious and agreeableness type because she is energetic, hard working, and socially adaptable with her workers (Cangage1). Sandra has an external locus of control because everything depends on surrounding people and influences (Dubrin

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