Eharmony Porter's Five Forces Model

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Based on the five forces model, the on-line personals market does not seem very attractive. The entry barrier is very low because just a website is enough for starting its business, and there are already at least 850 different personals sites on the internet, and the same number of new sites entered the market every year. However, most of them may soon disappear without any profit because of the severe marketing competition. Leading companies have spent about 40% of their revenue for marketing and it the ratio has been increasing every year. It is very challenging to survive in this fierce rivalry for start-up companies. The suppliers’ bargaining power is very low because those online companies actually do not need some significant supplies, …show more content…

Its patented matching algorithm might be a core element which provides an important decisive competitive edge. Indeed, the Guided Communication helps the members who want to move to the next step, and it also makes the process smoother. Even though the significantly higher price than its rivals (See Exhibit 1), eHarmony has converted the active members into paying members three time more effectively than the industry average. It means people acknowledge eHarmony’s high quality services and expect better result from its matching system. As a result, there was not any significant competitor in the serious relationship segment. However, these advantages are severely threatened by its rivals. Especially Match, the biggest competitor of eHarmony, launched Chemistry which is also focusing on the serious segment and almost copied eHarmony’s services and business model. Moreover, Match almost doubled its advertising spend and Chemistry’s campaign was directly targeting to eHarmony. Yahoo! also developed a matchmaking service in 1997, and also introduced Personals Premier in rivalry with eHarmony. Personals has been very efficient in advertising expenditure which is supported by one of the world biggest portal site, Yahoo!. (See Exhibit

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