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Communication and interpersonal skills nurses
Communication and interpersonal skills nurses
Importance of self awareness
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Reflection is a vital key for effective communication with patients and their families.
The main claim to this paper, is to prove, to have effective communication with patients and their
families, firstly, one must know oneself. Communication is a two-way street Yes...but for
effective communication to be understood, one must acknowledge oneself first, Communication
starts with ourselves. we need to address that we, too, are human beings, with our own thoughts,
feelings, beliefs, attitudes, prejudices and preferences. There is an increase in the healthcare
profession that we must care for ourselves before caring for others (Burnard,2001). (Older reference
but very supportive towards this paper).
Part of being human is to socialize with others, through communication one can discuss ones
thoughts, feelings, share knowledge, even help each other. As nurses we need to convey effective
communicate skills with our patients for a number of reasons – one being their health status even if
we don't share their language or cultural beliefs, this needs to be done carefully, even though this
may be routine to the nurse it may indeed be novel and frightening to the patient. (Barkway, 2009).
As clearly stated in the ANMC National Compency Standards for Registered Nuses (2008, 9.2).
Communications effectively with individuals/groups to facilitate provision of care: This is to make
assisting the progress of the patients care more simplified, and should contain a full range of
communication techniques, both written and spoken communication skills can be used according to
the individuals needs, establish alternative communication methods for the patients/families that are
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Scott,K., Webb,M,. Sorrentino,S., and Gorek, B. (2007). Long-term care assisting aged care and disability. Sydney, Australia.
Stein-Parbury,J. (2009). Patient and Person:Interpersonal skills in nursing. 101, N.S.W, Australia.
Wright L.M., & Leahey M. (2009). Nurses and families. Philadephia, United States of America.
Christine Pullen 17254768 5
Silverman J, Kurtz S, and Draper J (2005). Skills for communicating with patients. Radcliffe Publishing, Oxford.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
two or more people; this is something that we do all the time. It is
As a nurse, it is important to address the needs of a patient during care. These needs are unique to each individual and personalizing it, enable the patients to feel truly cared about. It is important to be educated about these needs as the patients and their families look to you as a guide; therefore, education on things w...
The patient is more likely to focus all their questions and concerns to the nurse. When then the
It is essential for a nurse to be able to demonstrate and practice professional communication skills, provision of information and handover to provide a holistic approach to treating and caring for patients. Professional communication skills not only allows the nurse to provide different methods and tactics to communicate with patients of different needs and ages, but it enables the nurse to understand and to give the best possible care and outcome for the patient. Provision of information and handover is another major point for nurses and relates to professional communication. Nurses need to be able to get a detailed diagnosis from the patient through communication, and therefore allows for the nurse to handover vital information to other doctors or nurses who take over to provide the correct and best possible treatments and care. The nursing profession requires a nurse to uphold professional communication, provision of information and handover in order to care for the patient with the right treatment, and to provide the best health outcome.
I further believe that by improving my listening skills I will have more success as a nurse and caregiver. Through improved communication with my patients and my co-workers I believe that my patients will feel more comfortable and less stressed with their care and caregivers. By better communication with the staff we will all have a more productive and harmonious workplace.
In the provision of a high quality care, many factors influence the way it is provided; however, IC is crucial. A healthy work environment would result from open communication among the staff, it would increase the employees and patients’ level of satisfaction and sense of well-being. Good communication is the cornerstone for the IC, it is a complex process which requires to develop some skills to learn how to transmit some information. One of the most common factors leading to medical errors, are due to miscommunication, sometimes because the message is not clearly sent, and others because it is not clearly received or it is misunderstood (Danna, 2015). In terms of communication non-verbal communication must be taken into consideration as well; body language, facial expressions, use of space, and touch, entail conscious or unconscious movements and gestures, also impacts the communication among the staff and
As a nurse it is essential to be able to communicate effectively not just with clients but also with their families, staff and the organisation that you work for. Communication mostly uses the methods of verbal, and non-verbal such as body language (Nelson- Jones, 2005) and symbols. By effective communication nurses develop an understanding of the patient as a person that helps enhances trust and working collaboratively. Without patient trust the nurse is unlikely to develop a true understanding of the patient’s required care needs and health experience (Stein-Pabury 2009). However there are also many barriers that may interfere in effective communication such as linguistically diverse patients that come from a non-English speaking background as depicted in the case study of Mrs Romano.
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
As a future health professional, it is required to keep a very close connection with my patients and I feel that it is my responsibility to communicate with the patients in plain language. I can provide the patients with a very accurate, easy to use information about the health issue. I can confirm the patients understand the description about the treatment, medication and other health procedures. As a future health care provider, I can
Nurses are an equally important part of each client’s life. Nurses provide stable care to each client, answers their questions, gives medications and treatments, and assists with medical procedures. They also have the responsibility to explain to clients and family members what they should and should not do as they go through treatment and recovery. Nurses must quickly respond to patients needs. Every individual nurse has his or her own unique way of caring. There are so many ways to show caring that the possibilities are never ending. Nurse’s support, comfort, and help allow the patients to recover to the best of their ability. Their experiences in dealing with different patients that have unique situations on a daily basis helps the nurses become better caregivers. Therefore, every nurse is capable of demonstrating care in their respective environments.
Nurses have a role as professionals to deliver care effectively. The nurses in healthcare facilities have to engage with patients in order to deliver care efficiently. Nurses have to educate patients to promote health in the communities. Nurses have to be able to communicate effectively with patients to promote health care and minimize health risks. Schooled aged children are in their rapid growth stage and lack the knowledge to promote a healthy lifestyle and prevent chronic illness. Nurses have many barriers that interfere communicating effectively to younger children about their educational needs. Many authors introduced interventions to promote effective communication techniques in order to provide a healthy environment for teens and children.
It has been figured out a long time ago that therapeutic communications have played an important role in building effective nurse client relationship. Hildegard E. Peplau was a theorist years ago who introduced the theory of development stages in the nurse-client relationship. Therapeutic communications are the basis of interactive relationships, understand clients’ experiences and find health care resources. According to Miller and Keane (as cited in Potter and Perry, 1989) “Therapeutic refers to the science and art of healing of or pertaining to a treatment or beneficial act”. “Communication is social interaction through messages: reciprocal creation of meaning: sharing of information,