Bsbdr501 Task 1

Bagavathi Ghanesan

BSBLDR501 Task 1

Identify Own Emotional Strengths and Weakness

Emotional intelligence is a new way of thinking about success in life and especially in leadership. Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects in daily life, such as the way we behave and the way we interact with others. The benefits of higher emotional intelligence are it easier to form and maintain interpersonal relationships and to fit in to group situation. And it’s also better of understanding their own physiological state which can include managing stress effectively and being less likely to suffer from depression. In term of my own emotional intelligence, i have some strength as well as some weakness. I am very confident and assertive in whatever i do. I have been able to leverage customer service by converting unhappy customers to loyal customers by understanding their problems, educating them, giving them

Having emotional triggers which cause to behave in a negative way. My AM being asked to bring stocks from another store. And sometime i thinking error like personally believe AM always expects me to be the one to work overtime and never asks anybody else. At this stage I keep a journal to record of my thoughts, feelings, emotions and the situation where in when the behavior took place. Make time to breath and take rest until I calm down.

Encourage others to develop their own emotional intelligence to build productive relationships and maximize workplace outcomes. Being a true friend to staff who point their mistake and help to remove. Example if one of the staff did mistake in customer bill payment and don’t know how to settle it as a manager can explain what the mistake he did and how to settle