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Daniel goleman emotional intelligence thesis
Why emotional intelligence in the workplace is important for employees pdf
Why emotional intelligence in the workplace is important for employees pdf
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EMOTIONAL INTELLEGENCE - Daniel Goleman’s Framework, 1996 "Brilliance alone will not propel a scientist to the top unless she also has the ability to influence and persuade others, and the inner discipline to strive for challenging goals. A lazy or reticent genius may have all the answers in his head, but they amount to little if no one knows or cares." – Unknown WHAT IS EMOTIONAL INTELLIGENCE? According to Daniel Goleman emotional intelligence is the capacity for recognizing our own feelings and those of others, and it is for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Emotional intelligence can be summarised to include self-awareness, self-control, motivation, recognising emotions in others and handling relationships. Emotional intelligence can become a competency when skill, knowledge and attitude are integrated. The result of emotional intelligence in the workplace is outstanding performance - emotional competence matters 2 X more than IQ plus technical skill combined. Goleman’s Emotional Intelligence framework has four main focuses, which is summarised in the image below. Personal Competence The two personal competence factors, namely self-awareness and self-management, determine how we manage ourselves. Self-awareness is about knowing one's internal states, preferences, resources, and intuitions. Self-awareness is comprised of emotional awareness (recognizing one's emotions and their effects), accurate self-assessment (Knowing one's strengths and limits) and self-confidence (a strong sense of one's self-worth and capabilities). Self-management, on the other hand, is about managing ones' internal states, impulses, and resources. Self-management is comprised of emotional... ... middle of paper ... ... is not considered to be as important as other business principles. Managers focus on concrete business principles that directly impact the bottom-line because the outcomes are more tangible. Managers do not realise the importance of the psychological level of the employees and how it affects performance. Lastly, it is difficult to address emotional intelligence problem. Even when managers are applying emotional intelligence in the workplace, it is difficult to solve an emotional intelligence problem that may be identified in the workplace because it is usually personal. HOW CAN WE APPLY EMOTIONAL INTELLIGENCE IN DISCOVERY? Tabulated is a list of four practical steps that Discovery can take to apply and integrate emotional intelligence principles into their daily tasks and company values, along with the expected outcome.