Best Practices Manual For Supervisors

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Introduction New supervisors looking for guidance need something they can refer to when faced with certain issues that arise on the job. This manual outlines six supervisory responsibilities and some basic guidelines for effectiveness. It is important to remember that with the variety of personalities in the workplace, each specific situation is going to require a different approach. The following are general guidelines for handling each responsibility. Demonstrating Communication Skills Communication is one of the most important skills a supervisor has. A good supervisor is able to give direction, motivate, and persuade their staff in order to maintain a good working relationship that will reap positive results. A large part of all three of these skills is the ability to listen and absorb the ideas of others (Rue & Byars, 2004). Good communication is give-and-take, or a two-way activity. 1. Be open to regular input from employees, and regularly act on suggestions for improving productivity and effectiveness. A happy employee is someone who has an investment in his or her work. Letting an employee participate in the planning of projects or the general running of the department will give them empowerment. This will result in raising the individual satisfactions levels, which helps to boost productivity. 2. Use feedback in communication to insure that all parties are clearly understood. When communicating thoughts, ideas, or instructions, it is important that the receiver of this information has a clear understanding. Allowing them to repeat or rephrase the communication will let the receiver know that you care that they truly understand. Take into consideration the many differing factors that may influence the understanding or misunderstanding, like ethnicity, personality, and emotions. As a receiver of communication, use the same feedback practices. Repeat the communication and ask for clarification if necessary. Determining Effective Orientation and Training Methods Employees spend a great portion of their time at work, and therefore must be comfortable in their knowledge and familiar with their surroundings. It is the supervisor's responsibility to familiarize the employee with the workplace. The supervisor is also responsible for continuous training. The new employee will regularly have questions, and the supervisor is their main source of information. 1. Be available for questions and assistance, and clearly explain other available sources of information. When an employee completes their initial training and begins to perform their duties, the employee will need continuous guidance and assistance. The employee should feel free to approach the supervisor with any issue, and he or she should also be clear about any other people that are available to help.

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