Advanced Auto Parts Mission Statement

Advance Auto Parts, Inc. is the largest automotive aftermarket parts provider in all of North America. The company supplies parts to both the professionals and the do-it-yourselfers from over 5000 store in the country. Their mission statement declares, “ It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers.” Advance Auto Parts Inc. website “About Us” page seems to reflect their mission statement very closely and thoroughly explains how they plan to follow that mission statement for a successful

has a very short and to-the-point “About Us” page. No frills, no fuss about this company at all. Their page on the website seems to match their mission statement very well. They have customer service in mind first and for-most and they strive to uphold this ideology as their business strategy. The “About Us” begins following their mission statement with what they expect from their employees stating they, “Inspire and build the self-confidence and success of every Team Member.” (Advanced Auto Parts, 2016) The company's idea of making their stores successful begins by providing knowledgeable and friendly staff to help make the customer's shopping experience as fast and as pleasurable as possible. The staff receives the education and experience they need to help the company thrive in the market. The better the staff is at their job and the more knowledge they have to do the job, the more profitable the company can be. This is one step in following the mission of the business and helping to expand the

educates their employees so they are knowledgeable, trustworthy, friendly, and experienced to help customers solve problems in a way that is better than their competition. Happy and satisfied customers are number one priority for any business. That brings them back to shop again and also helps spread your business integrity by word of mouth, and in today's technology driven society, via the internet. Numerous websites, solely for the purpose of rating customer service of businesses, are visited frequently and customers share their experiences regarding employees and service. All this information is available at the touch of a button and comes instantly to every person interested in searching. Everyone knows that once it's on the internet, it's there forever. It's important to have trained customer service representatives to ensure your reputation remains positive and effective. It's vital to your business's survival. Advance Auto Parts, Inc. works to keep honesty and trust a major factor in their business