COMMUNICATION SKILLS FOR MANAGERS
Effective verbal and nonverbal communication skills are very valuable in the workplace. A meaningful communication requires both a good listener and a speaker. However, the effect of a listening style may vary depending on the occasions and situations the listener is in. Communication is an important skill for people to have in an organization. Through the interpersonal communication process between two or more people, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior all within the workplace. People who lack communication skills in the organization should be trained to deal with different situation that involve communicating effectively. Many companies spend a lot of money to train their employees on how to effectively communicate.
Most managers in the workplace find that the most important factor in promotion and moving up the ladder is effective communication, not just work performance. With this in mind it is strange to see that many managers and employees within organizations lack effective communication skills. In fact, managers still find effective communication to be the biggest problem in organizations. Employers in the organizations of today are stressing the importance of communication more and more. Good communication skills can go beyond conversations, but employees must know how to communicate well in written report and emails, meeting with customers and signing deals. Understanding the benefits of effective communication within the firm place a focus on developing a workforce that is able to communicate within the firm and with customers, vendors and international business partners. According to the article, “The...
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...n distract other listeners. Let the speaker finish what he or she has to say before asking questions or rebutting them. So you should always pay attention and maintain eye contact without staring which make the opposite speaker feel uncomfortable. Also, you should try to put aside your own biases. Your purpose is to learn something from the speaker; sometimes, it is okay to have opposing views and interests, as Voltaire put it so eloquently, “I may not agree with what you say, but I will defend to death your right to say it.” Being a good listener, it is appropriate and supportive to provide helpful feedbacks. Effective communication is a two way street that requires the synchronization of the speaker and listener. A good speaker may have the most powerful and persuasive ideas and views, it is ultimately useless when there is no good listener and no attention given.
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