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Explain the importance of effective listening
Understanding effective listening
Importance of effective listening
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So let’s march on over to become in tune with the importance of listening. What is the most important quality in a salesperson? Is it persistence? Quick thinking? It’s not even persuasiveness. According to Christina Holbrook McEntee, the most important quality in a salesperson is the ability to listen. Brenda Ueland explains that this is because the people who “really listen to us are the ones we move toward, and want to sit in their radius as though it did us good.” Attracting people presents us with a valuable opportunity. Rather than soaking up the extra attention, we should use this as a time to learn about others, get more ideas, and even listen to our own intentions. Listening is essential in our professional worlds. In Why is Listening …show more content…
However, this can be difficult. Just because I can hold a piccolo and know what it is, doesn’t mean I know how to play it. Listening is much the same. Let’s march further into the show where we learn exactly how we can improve our skills. To move from hearing to active listening requires a few simple yet effective steps. These steps form Elizabeth Eyre and a collaborative team of editors from Mind Tools teach us how to strengthen our interactions with others. Eyre describes active listening as “a model for respect and understanding.” To become an active listener, begin by paying attention to the speaker. This involves eliminating distractions, including being sidetracked by thinking about how you’re going to respond. Second, make it evident that you’re listening. Use your body language and facial expressions to create a warm and welcoming environment for the speaker. Third, ask clarifying questions to ensure you correctly understood what was said. Fourth, avoid interrupting, allowing for each point to be made before interjecting. And fifth, respond respectfully and
Most of us think that we listen well, but we don’t. Not really hearing what others are trying to say can get costly. When people don’t feel heard they tend to get irritated, confused, and pull away from each other. In the book, “Why Don’t We Listen Better?” Petersen describes in detail communication in five sections. Petersen’s communication consists of two people who connect on a gut level through a respectful talking and listening interaction. One person takes the role of the talker and his or her goal is to share his or her thoughts and feelings. The other person takes the role of the listener and clarifies what the talker says in a safe and understanding environment.
The Importance of Listening for Professional and Personal Relationships Listening is essential for communication, yet is a skill in which most are lacking. Though we are listening constantly, knowing what to listen to requires an enormous amount of discipline and practice, which is vital for communicating effectively. Learning to listen will benefit all relationships from professional to personal and not being able to listen effectively can cause these relationships to deteriorate. “Indeed, although aware of the instrumentality of listening, even trained communicators often fail to listen correctly or at opportune times” (Cline, 2013). In order for all of areas of communication in an individual to flourish, listening must be emphasized.
For example, James Van Fleet sheds light on the most effective strategies you can take and use in every one of your relationships with every communication and moment of interaction with others. For example, one of the huge components of good communication is active listening. Though "listening" by itself may seem mundane, Van Fleet presents real-life examples of how this works. One of the benefits of Conversation Power is the fact that you can listen to this audiobook repeatedly for different occasions.
The purpose of this self-assessment is designed to help me establish my strengths and weaknesses on various dimensions of active listening (McShane & Von Glinow, 2016, p. 250)
he human ear has two functions, being hearing and balance. In the process of hearing the ear is receiving a series of sound waves, it discriminates frequencies and transmits auditory information to the brain, where it is interpreted. The ear is organsied into three parts; 1-the outer ear, 2-the middle ear, and 3-the inner ear. These threee sections allow sound waves to pass through the hair cells in the organ of the corti, where detectionof sounds of different frequencies occurs and information is passed to the brain. The eustachian tube equalises the pressure on either side of the eardrum. The energy transformations that occur during the path of a soundwave include the conversion of sound energy(the kinetic energy of moving particles) to mechanical energy as sounds travels through to the middle ear, and then conversion to electrochemical energy in the inner ear as nervous impulses to the brain are stimulated.
Active listening encompasses the verbal rapport between one person and another in
Active listening is comprehension and understanding what a person is talking about. During the comprehending process, the listener is paying attention to how the message is being stated including the body language. While retaining the information from a client active listening was utilized to recall the message. A therapist is retaining the information when he/she provides nonverbal cues to the client in a conversation. Responding to a client involves nonverbal and verbal feedback which is another way of active listening. An active listener will deliver feedback without judging, along with an appropriate response to a client. Therapists are taught to be welcoming to their clients by facing the client squarely; adopting an opening posture, leaning toward the client, maintaining good eye contact, and expressing relax
In this article Jeff Thompson talks about listening and how to be a great listener. Listening is a huge part of being professional in the business world. Apart from being professional it is just plain polite to the person you are talking to at that moment. Mr. Thompson talks about some of the ways to do this. In an example, he gave four pictures, two were of separate news reporters that had their hands on or close to their face but it seemed as though they were listening very intently.
What is literacy, and who establishes it? In recent times, definitions of literacy were strictly centered around reading and writing, but nowadays these definitions are no longer sufficient and accurate in the modern society. Literacy is inevitably a combination of both cultural and communicative practices shared between people, particularly of similar groups. Literacy in present-day society is not strictly defined as the ability to read and write, but as a reflection of evolving skills needed to fully function within a society.
Brian Tracy once said, “Communication is a skill that you can learn. It 's like riding a bicycle or typing. If you 're willing to work at it, you can rapidly improve the quality of every part of your life.” Communication is defined as the process of acting on information. Communicating is a very essential component of everyday life. According to the text book, the average person spends between eighty and ninety percent of their “waking time” communicating (Beebe 2). Communication improves our relationships as well as our overall health. Without communication, the human species would end because it is such a necessity. There are a variety of forms of communication including interpersonal, mass, public, small group and intrapersonal
Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another.
As a professional in today’s society, it is greatly important to be able to communicate effectively with other professionals, with clients, and with those that are encountered in daily living. In order to communicate in a proper manner, not only is talking and non-verbal communication, but a large aspect is the ability to listen. Listening is a vital task in order to build a relationship and find meaning in someone else’s words. In order to find this meaning one must follow the characteristics of active listening, face the challenges to listening, and reflect upon one’s own listening skills.
In applying the skills to a case scenario, I found it difficult to focus and use my active listening skills. I do know that in an ideal situation, I will more than likely be one on one with my client and will generally conduct the interview in a quieter atmosphere, allowing me to focus better on what the client discloses. However, with continuous practice I believe I will be able to overcome becoming distracted by background noises.
Giving the speaker your undivided attention can help you focus on the important key elements of the message being sent, it allows you to ask questions that will enhance the communication process. Active listing can enhance relationships because it shows you actually care about what the other person has to say; people feel cared for when someone cares enough to listen and pay attention to what they have to say. It can also help you calm a person who is feeling very upset about a situation. Active listening is an important part of customer service, people with great customer service listen to a customer, ask clarifying questions, empathize, and offer potential solutions. Thus, calming an upset customer or showing them their business is appreciated (Janasz, 2006,
Listening is a big part of communicating well with others. Take time to carefully listen to what others are saying, and also take time to observe their nonverbal communications. A good listener does not interrupt the person while their talking. they make eye contact with the person speaking. they provide the speaker with their full attention, avoid unnecessary distractions, and try to understand the other persons point of view by being empathetic.