The Importance Of Interpersonal Skills

Interpersonal skills are essential in everyday life, at work or in an organization. Every person needs to interact with one another, in order to accomplish their goals and objectives. The interpersonal skills described herein play an important role in our success in a business world. According to the internet articles, these interpersonal techniques can be learned and applied successfully in different circumstances. For this report, I’ve prepared a definition for each skill and how this could be applied in a business environment. In addition, I have included website links where you can find useful information on these techniques.

Interpersonal Skills:

Listening is the ability to receive and understand the information delivered by the speaker

This is very critical in business because customers give feedbacks all the time and the sales representatives, employees, and managers should be very attentive to the feedbacks since this information is going to be used to improve the business performance. There is a good source of information at http://bizcommunicationcoach.com/what-is-feedback-definition-of-feedback-in-communication/

Persuasion is a skill to convey other people to do things voluntarily and at their best interest. Persuasion is not manipulating or nagging people in order to get support for an idea or project. In business, managers and staff members can be faced to use this skill to change other co-workers attitudes toward a new project or a new rule. A useful source where you can find more explanation about this skill of persuasion is at

In that conversation, one is called the interviewer and the other interviewee. In business, this skill is used by managers when they are hiring a personal for a specific job opening, that way the interviewer gets to know the candidates’ qualifications and intentions. The interviewer usually has interviewing skills, and the questions are well prepared and controlled. A useful site where you can find how to improve this skill is at http://work.chron.com/define-interviewing-skills-16531.html.

Coaching is a skill to instruct and train people through seminars or workshops in order to empower the employee with specific expertise. In business, this method is used frequently in order to achieve their desired goals in performance, productivity, and efficiency. Coaching skills are very important especially for the managers because the staff will look at them as guides, leaders, and instructors. A web source where you can find more of this information is at