Interpersonal Communication Reflection Paper
opinion Essay
1065 words
Interpersonal communication is one of the significant skills while communicating with other individuals. It normally covers an extensive area and includes both verbal and non-verbal communication. Body language and facial expression may affect the accurateness of the message transmission directly. Interpersonal communication skills normally ensure that the message is sent and received correctly without any alteration thus improving the communication efficiency. Learning diverse aspects of interpersonal communication has greatly aided me in better understanding of what it consists. I am capable of applying the knowledge gained from this course to my personal experiences. This paper reflects on my personal experience in learning interpersonal communication. The interpersonal communication class was just awesome in that I learned many diverse aspects from understanding nonverbal communication and interpersonal communication. The semester was filled with different activities that helped us to enhance our interpersonal communication skills. For instance, in every week, we had discussion post and reflection questions on what we had learnt. This course has been of great essence to me because I have discovered considerable information regarding interpersonal communication. I am now capable of dealing …show more content…
In this essay, the author
- Explains that interpersonal communication covers an extensive area and includes both verbal and non-verbal communication. body language and facial expression may affect the accuracy of the message transmission directly.
- Opines that the interpersonal communication class was awesome in that they learned many diverse aspects from understanding nonverbal communication and interpersonal communications.
- Describes how they understood the stages of friendship development in an online class. they explained how their friendship with one of their friends had developed.
- Explains that individuals put up diverse faces with diverse people, which is considered nonverbal communication. facial expression is a communication factor.
- Explains that their communication skills have been enhanced by listening to different conversations and using gestures. they understand that talking to someone about a subject which they have very little knowledge about can lead to communication barriers.
- Explains that they have learned how to talk to someone without getting impatient if they are slow to understand. they use a vocalic tone when speaking to little kids, and when they become irritated, they need to cool down their temper.
- Explains that they experience pseuso-listening when their mind wanders while uttering words that the mind chooses not to examine, study, or dissect.
- Opines that the course has taught them many things, such as not being judgmental on the other people, being open-minded, and becoming more intimate with their husband.
- Opines that social media is a new technique that we are all getting used to.
- Concludes that their experience with this class was very positive. their relationship with their husband has greatly improved and they are able to view social media in a more optimistic manner.
However, I am not the only person experiencing this problem since several of my friends have confessed to experience similar instances. Although I might appear to be attentive and listening to someone, the reality is that I have actually stopped listening and my mind is focusing on the present thoughts in my head. This mostly occurs when another person utters words that my mind chooses not to examine, study, or dissect. I continue maintaining eye contact thus making another person to think that I am still keenly
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- Non-Verbal Communication And Effective Communicationopinion essayOne of the most important skills you can have in order to thrive, in not only your personal relationships, but in your work and school environment is being able to communicate properly. There are many factors that contribute to being able to interact successfully. In this paper I will discuss non-verbal and verbal language; and I will explain how I use them in my daily life and its importance in my future career. I will also go over whether or not my actions are assertive or non-assertive since this is a big factor in whether or not you appear to be confident in your job or personal conversations and in order to put your client at ease.
In this essay, the author
- Explains that communication is one of the most important skills one can have in order to thrive, in not only their personal relationships, but in their work and school environment.
- Explains the importance of communication responsibly, therapeutic techniques, and being able to adapt to cultural barriers.
- Explains that non-verbal communication is communication that is not done with words. these include gestures, posture, facial expressions and eye contact.
- Explains that proper verbal communication is essential, especially in regard to attitude, expressions, and tone of voice. assertiveness is the key to successful relationships.
- Opines that the tone of voice should not be raised when dealing with clients, but should remain confident and friendly, since the patient should feel like they have a decision in their health.
- Opines that they should have respect for their client, be positive, and make their own decisions. an old colleague of mine had a different opinion on how they communicated.
- Explains that they have a hard time saying no to things they don't feel like they can handle, and consider themselves first in these situations.
- Opines that effective communication is the ability to do it responsibly and treat the client as an individual and open to trust intuition.
- Opines that therapeutic communication is important for bonding in relationships. people are eager to let someone finish speaking rather than take in what they are being told and respond directly.
- Opines that everyone should be aware of these differences and work towards adapting to how everyone around them sees life.
- Opines that everyone should have mutual respect to these differences. they spent a year abroad teaching english in hefei, china, and volunteering at the local hospital.
- Opines that people should not act rude when someone doesn't understand what they are saying, instead of pushing their beliefs on someone else.
- Opines that communication is a broad skill, with many parts we should strive to improve and learn. being able to interact is important, since it is the transference of one idea to another successfully.
1662 wordsRead More - Interpersonal Communication Essayexplanatory essayI would like to start out by saying congratulations on your engagement. I would also like to take this time to share with you, some very important information I learned about during my Interpersonal Communication course. I hope that this information will help you two build a strong and healthy relationship with one another in the years to come. I believe having this valuable information on interpersonal communication and knowing your partner will be a major key in to building a solid marriage with one another.
In this essay, the author
- Congratulates misty and justin on their engagement and shares important information they learned during their interpersonal communication course.
- Explains that emotional intelligence is the ability to identify emotions and act appropriately. emotional intelligence has many roles in interpersonal relationships.
- Explains that there are many principals and misconceptions in effective interpersonal communication, such as being able to communicate to each other, how the other is feeling at any given time, which could be considered a misconception.
- Explains that there are many barriers to effective interpersonal interaction, including physical barriers and emotional barriers. cultural and language barriers are a big part of our society in today's world.
- Explains that self-disclosure helps build and maintain trust within one another while building an even stronger marriage.
- Explains that self-concept is something that we were all born with at birth. we learn it at a young age to nurture.
645 wordsRead More - My Interpersonal Communication Classexplanatory essayI, myself have learned a lot along the way during this Interpersonal Communication class. I have learned how to communicate effectively with those around me by using the information along with tips presented within this class and textbook. In this paper I’ve chosen two communicative behaviors from chapters four and five to improve my skills in; they are making prejudice opinions/judgments toward others and listening.
In this essay, the author
- Explains that they have learned how to communicate effectively with those around them by using the information presented within this class and textbook. they have chosen two communicative behaviors from chapters four and five to improve their skills in.
- Opines that the first area of interpersonal communicative behavior they want to improve is their usage of prejudice opinions/judgments toward others.
- Explains how they can alter their behavior and enhance their interpersonal interactions by becoming more knowledgeable, motivated, and skilled.
- Explains their second interpersonal communication behavior they've chosen to improve is their listening skills from chapter 5. listening is the process of selecting, attending to, creating meaning from, remembering and responding to verbal and nonverbal messages.
- Explains that they have discussed how to improve their usage of prejudice opinions/judgments and their listening skills by following the information and useful tips in chapters 4 and 5.
970 wordsRead More - Personal And Interpersonal Communicationanalytical essay“… the communication choices we make determine the personal, interpersonal, and relationship outcomes that follow.” (McCornack, S., 2016) Non-verbal communications happen to us daily with everything that we do. From the hand gestures that we make when talking to others, or even the way that we walk. We show different types of body language based off the environment that we put ourselves into. We can show completely different non-verbal communications in the way that we greet someone that we know, or with someone that we have never met before. This is like wise with the way that we say goodbye to that person. A good example of this would be the lobby of a hockey rink on a busy Monday night. It’s a good location for observing human interactions with greetings and goodbyes, because it’s the place where everyone must walk through to get to the ice arena. It’s also where parents like to wait for the children to get dressed in the locker rooms. Being in the “personal” or “social” (McCornack, S., 2016) space would not be necessary to observe clearly, their
In this essay, the author
- Explains that non-verbal communication happens to us daily with everything that we do, from hand gestures to the way we walk.
- Analyzes how people portray natural behavioral habits, and styles in their body language. they describe two males having a conversation standing between 2 feet to 3 feet apart.
- Analyzes how the two males have a positive relationship, and are more than likely friends. the second male is listening to the first male and giving him feedback back by nodding his head.
- Analyzes how gender influences our non-verbal gestures. men are more likely to interpret goodbyes as an aggressive action if the other person gets too close.
958 wordsRead More - Verbal and Non Verbal Skills in Law Enforcementexplanatory essayBeebe, Steven, Susan Beebe, and Mark Redmond. Interpersonal Communication. 7th ed. Upper Saddle River, New Jersey: Pearson Education Inc. , 2014. Print.
In this essay, the author
- Narrates how they were flooded with anger from the women who were hit from behind. they asked the gentleman to calm down and ask him why he was crying.
- Explains beebe, steven, susan, and mark redmond. interpersonal communication. 7th ed. upper saddle river, new jersey: pearson education inc.
- Explains how listening and responding skills play a role in their career of law enforcement.
- Explains that non-verbal communication skills are used in many different ways in law enforcement. they learned that compassionate listening is almost second nature for them.
894 wordsRead More - Interpersonal Communicationnarrative essayexample: when you talk to someone that is hard of hearing and you ask them to do
In this essay, the author
- Describes examples of situations where people who are hard of hearing are asked to do something.
- Opines that the speaker doesn't give feedback and does not give any feedback.
- Opines that if you speak in a way in which the person doesn't feel, the conversation will not take place.
- Explains how a boss yells at his employees, or teachers scream at their teachers.
- States that their state of being means just being alive.
- Narrates how they know they speak and ask "how was your day?" the point when they asked how was their day.
- Describes the situations in which a friend tells another friend about their problem, or children talk to their parents about something.
- Describes the differences between people who are in a state of being, and states that the person must be alive in order to exist.
- Opines that when too many people get involved it becomes harder to bring forth the message that you want to send.
1058 wordsRead More - Interpersonal Communicationexplanatory essayUnderstanding and succeeding in the workplace depends heavily on one’s ability to work well with others in groups. This is especially true in Healthcare Organizations (HCO). For people who work within the HCO field, effective communication is key in order to provide the best care for a patient. There can be detrimental consequences for breakdowns in communication between healthcare professionals. There are so many different professions within the healthcare field that if someone is not on top of their game, it can end badly. Healthcare professionals must interdepend on one another in order to provide the best care for their patients, families, and community.
In this essay, the author
- Opines that effective communication is key for healthcare professionals to provide the best care for patients, families, and community.
- Explains that interdependence occurs when reliance with system components are placed on one another, creating interrelationships necessary to the system.
- Explains that amy trusts that the hospital knows how to communicate effectively to be able to get through the surgery and post op.
- Explains that health teams are a subcategory of normal teams. they represent diverse professions, specializations and demographic characteristics. teamwork is key to providing the best possible care.
- Explains that health professionals in health teams must interdepend on one another in order to perform any task.
- Explains that a multidisciplinary team in healthcare consists of health professionals from different specializations that work together to help the same patient.
- Explains that multidisciplinary teams relate to interdependence in that they must rely on team members to reach an individual goal. interdependencies are developed as health professionals communicate work attempts, build relationships, and make decisions.
- Explains that child and adolescent mental health services (camhs) consists of child psychiatrists, social workers, language development, and clinical psychologists.
- Explains that interdisciplinary teams consist of multiple practitioners who work interdependently in the same settings. there are often a wide range of specialties involved in this kind of team.
- Illustrates how a person who is not familiar with an issue does not have to deal with something that they do not specialize in. the cardiologist takes care of the heart issues while the neurologist removes the brain tumor.
- Explains that interdependencies in health teams are inevitable because of the importance of everyone sharing their information and working together for the best possible result.
- Illustrates the importance of interdependency in interdisciplinary teams at a hospice care center.
- Analyzes how the study showed how communication benefited in all aspects if every member of the teams was always involved and integrated themselves into the team. meetings with everyone showed increased awareness of biomedical education, increased relationship building from all members and the patient.
- Explains that transdisciplinary teams can be characterized as a type of interdisciplinary team, but has different specifics as to what makes them separate. they institutionalize frequent communication, vertical and horizontal, and regulate the members’ overlapping roles.
- Explains that team effectiveness increases when professionals are cross-trained and go into the team with their own goals.
- Describes poole and real's example of transdisciplinary teams, which provides end-of-life counseling, spiritual support, and coordinating community resources with faith-based organizations for hospice patients.
- Explains that teamwork is vital in order for any of these types of teams to thrive. data sharing between a public health institution's communication, research, and clinical departments must happen to provide accurate, timely, comprehensive health information.
- Explains that hcos are implementing more teams with more diverse cultural backgrounds in order to provide care for a bigger range of people. feedback is key to ongoing success.
1904 wordsRead More - Interpersonal Communication Principles Essayexplanatory essayEthic of care- ethic of cars is being concerned with connections. An example would be respected or caring someone’s moral decision making.
In this essay, the author
- Explains that symbolic interactionism is the theory that our understanding of ourselves and of the world is shaped by our interactions with those around us.
- Opines that technology is unavoidable and needed for a good society.
- Explains that words are unavoidable, irreversible, symbolic, rule governed, learned, and relational.
- Explains the five (5) ethical systems of communication and how each can influence interpersonal communication.
- Explains that sex and gender influence peoples' perceptions due to the fact society says a man is supposed to have masculine traits, whereas women have feminine traits.
- Outlines the five dimensions of culture, including both ends of the spectrum for each dimension.
1083 wordsRead More - Letter Essay: Letter Of Advice To Interpersonal Communicationexplanatory essay...s is a helpful tip because in order to get things done you have to know how to do things. All Rule and regulations have to be followed because life comes with a pattern. The key to life is being appropriate. You must strive for the best. I will say this again, life is what you make it out to be. You have to have an understanding of the meaning of life. How you comprehend with life skills are based on many thoughts and ideas. What brings us closer to a better understanding of life as a concept that we have to follow is the fundamental of how we associate with things. As we live our everyday life socially, many different sources are being used. I think that I have shared some good advices with you pertaining to maintaining a healthy relationship. Once again congratulations to the both of you on your recent engagement. Wish you the best of luck.
In this essay, the author
- Opines that effective interpersonal communication is the key to maintaining a healthy marriage.
- Explains that communication is not all about exchanging words; people share their ideas, feelings, thoughts with one another. people view communication as a way in expression themselves.
- Explains that there are many different types of barriers to effective interpersonal interactions. each barrier has a different meaning and sympathizes what is applicable with the individual barrier.
- Explains the process of self-concept development and maintenance. whatever behavior you do in life, follows you. you have to be on your best behavior and give life your all.
- Explains that emotional intelligence is the ability of an individual to properly and adequately identify, evaluate, and control one's emotion or that of a particular group of people.
- Opines that everything comes with a win situation, and everything has to be done the right way. the key to life is being appropriate and striving for the best.
816 wordsRead More - perspective and diversityanalytical essayBeebe, Steven, Susan Beebe, and Mark Redmond. Interpersonal Communication. 7th ed. Upper Saddle River, New Jersey: Pearson Education Inc. , 2014. Print.
In this essay, the author
- Opines that people don't see diversity in today's day and age because there are many different races, cultures, and ethnicities. studies have shown that this happens in approx. 90 percent of the children’s books today.
- Analyzes how carol moore's book, the littlest knight, explains how a blacksmith admires princesses, but the princess is not allowed to look down on people of lower status.
- Analyzes how gender is talked about in a way that plays into the biases of children's books.
- Analyzes how children's books show bias acts when they are written. the little knight is one of the few men left stand, and he goes to the king and says, "i wish to be knighted so that i may rid your kingdom of this horrible monster."
- Analyzes how stereotyping plays a major role in today's society. kids learn to differentiate between poor, rich, and so on.
- Opines that the books that children are reading today are ultimately teaching them sterotype and things that we as parents should not want to teach them.
615 wordsRead More - Paperexplanatory essayThere are many different types of communication, whether that be group, mass, or interpersonal communication. For the purpose of this paper, the identification of interpersonal communication is necessary. Interpersonal communication is the involvement of direct communication between two people. There tends to be three stages involved in such a process. The personal, phatic, and intimate stages. Nonverbal and verbal methods are used in this type of communication. People often define themselves as communicators by ways in which they communicate. For example, when I am communicating with family members I may talk with more expression and use more nonverbal communication. However, when I am with peers, I may communicate in ways similar to them. This may mean less nonverbal communication. I think when we define ourselves as communicators it is important to know who we are. The experiences and personality of a person should make up who they are and how they like to communicate. I see myself as an active communicat...
In this essay, the author
- Explains that effective communication enables further understanding of messages that are attempting to be conveyed. they describe their interpersonal communication skills, the development model, how to repair relationships, strategies for improving listening, ways to overcome communication barriers, and finally an evaluation of conflict management strategies.
- Explains that interpersonal communication is the involvement of direct communication between two people. interpersonal communication involves personal, phatic, and intimate stages.
- Explains that communication involves altering perceptions of certain people, thoughts, and conclusions. perceptions may lead a person to interact with another person differently than they would another individual.
- Opines that verbal and nonverbal communication have to be symmetrical to each other. they use both forms of communication to establish interest in what they are talking about and show some level of trust.
- Explains the importance of communication and reaffirming a healthy relationship. one person can stop an unproductive relationship and it does not have to require two people.
- Explains that listening is more than just understanding and remembering what a person says. active listening helps to maintain relationships and enables the ability for them to influence the behaviors of others.
- Explains that interpersonal conflict occurs when there is a disagreement between two people and an incompatibility of their ideas exists.
- Explains that communication does not always pass from one person to another without some barriers, such as the psychological condition of a receiver, and the physiological-semantic barriers.
- Opines that one of their personal strengths in regards to communication is their ability to use nonverbal and verbal cues simultaneously.
1899 wordsRead More - Notably, the book Nonverbal Behavior in Interpersonal Relations expounds the significance of the essential nonverbal element of communication: “Generally, verbal messages express the literal content of messages, while nonverbal messages express the emotional meaning” (Richmond, McCroskey, & Hickson, III, 2008, p. 5). Equally important, knowledge of nonverbal communication is extremely advantageous, as it assists with improving conversation skills with others, including:
In this essay, the author
- Describes anne donnellon's "team talk" technique as an ideal form of discourse amongst team members.
- Recommends using considerate language by corresponding with other members on equal terms, even if you are in a position of authority.
- Recommends using casual, informal language, nicknames, avoid titles, slang, and expressing empathy to promote social equality.
- Explains the importance of using collaborative language and non-threatening tones in conflict management.
- Explains that verbal communication involves the use of words and language, as well as written communication, along with listening. nonverbal correspondence is more complex and requires additional effort.
- Explains that personal appearance sends messages to people that you interact with. for example, if you are hired to work as a legal aid for an attorney's office and you show up wearing cut-off shorts, faded tank top, flip flops and forgot to brush your hair, you will be fired.
- Explains that voice conveys approximately 30% of the meaning of a message, according to bonet.
- Explains that the book nonverbal behavior in interpersonal relations expounds the significance of the essential nonverbale element of communication. knowledge of non verbal communication is advantageous as it assists in improving conversation skills with others.
- Opines that mindtools (2016) has a positive effect on how we act and react to others.
- Evaluates the importance of listening when people are conveying their messages. shellenbarger says that most people can think twice as fast as the average person talks, allowing the mind to wander.
- Explains that when members use the idea of team speak when interacting with other members of their group, they will notice optimal results in their endeavors as a team.
718 wordsRead More - Conflict Management Styleopinion essaySteve A. Beebe, S. J. (2008). Interpersonal Communication. In A. a. Pearson, Interpersonal Communication, Relating To Others- Fifth Edition. Toronto, Ontario: Pearson Education, Inc.
In this essay, the author
- Explains that when considering conflict management style with others, we tend to use the style that seems appropriate to the conflict. managing conflict is a difficult task, but becoming aware of your characteristic style could help determine why conflicts result exactly the way they do.
- Explains that interpersonal conflict occurs when two people cannot meet in the middle or agree on a discussion. cooperation is key to maintaining healthy debate.
- Explains that our behavior or conflict style tells a lot about us as humans. it is an important piece of life's puzzles, and how we go about living healthy lives.
- Explains that they participated in a conflict management style quiz created by reginald adkins to see what style they followed.
- Analyzes the characteristics of a harmonizing style that indicates that this type of person tends to give into the demands of others.
- Opines that a harmonizer is reasonable and wants to help. accommodators gain credibility by giving in to conflict, especially if they stride towards the wrong answer or direction.
- Opines that if someone is expected to lose an argument, it's usually me. when they decide to "give in or hold up the white flag", is when their information is not accurate.
- Opines that their style has influenced their interpersonal skills. they believe that it has positive and negative aspects.
- Explains that every day conflicts can be considered healthy, as long as it does not involve attacking another person based on personal issues. this type of conflict is called ego conflict.
- Explains that fatigue is usually the primary cause of this type of behavior for the two of them. their husband has a competitive conflict style, which could explain the static at times.
- Opines that they deal with their professional life in a similar manner. they are thankful that their employer understands what it is like to be an employee.
- Opines that they are bothered by being paid by commission because the clientele decides how significant their pay check is. they work for them, so when people want to go in early or stay late, they do it.
- Opines that they care about their clients and their shoulder issues interfere with their performance, but they don't let it obstruct the business.
- Explains that they consider their conflict style a benefit to working with clients. they plan to develop good relationships and try not to dominate the discussions.
- Opines that their reluctance to portray a "stand up, and not be pushed around" attitude could indicate that i am or can be the carpet that could be walking on.
- Opines that it's difficult to predict what kind of rapport they will have with future clients as a social service worker. they imagine dealing with teens because they enjoy talking with them about what they plan on doing later on in life.
- Opines that stylists can contribute positively in the human services field. they are comfortable around the public and have been a shoulder "to cry on" for years.
1560 wordsRead More - Intrapersonal Communication Essayexplanatory essayCommunication is the key to everything life has to offer, good communication is the difference between a professional interview leading to a dream career and the basic college graduate who can’t put two sentences together. Communication creates confidence it helps create a reputation and more than anything it defines who you are. Matthew 12:34b says “for out of the overflow of the heart the mouth speaks” (King James Version). As businessmen and women graduate college and go into the marketplace it is important that they know the proper chain of communication, how to handle conflict verbally rather than suppressing it in the office, and the proper business etiquette when it comes to communicating through emails and other forms of technology.
In this essay, the author
- Explains communication is the key to everything life has to offer. good communication creates confidence, helps create a reputation, and defines who you are. businessmen and women graduate college and go into the marketplace.
- Defines intrapersonal communication as an exchange that occurs through dialogue between two people or through discussion among several with participation by everyone involved.
- Explains the two types of communication used in the business setting: oral and non-verbal communication.
- Explains that communication barriers include noise, distraction, hand gestures, mixed messages, perception, race, ethnicity, and primary language.
- Explains the importance of removing communication barriers in a company to maintain an effective business and strong workforce.
- Opines that when managers have to deal with copious amounts of conflict it doesn't allow them to finish the tasks they need to do to help the company move forward in the marketplace.
- Explains that there are ways to resolve employee-to-manager conflict in a company by the manager becoming more approachable and less defensive. heidi paige wrote an article about this topic in the new hampshire business review.
- Explains that there are two types of conflicts that people have to work through in the business world, the first is dysfunctional and the second is functional conflict.
- Explains that people deal with conflict through confrontation, collaboration, accommodation, avoidance, or compromise.
- Explains that business etiquette is the emily post of business do's and don'ts, a list that overlaps with good habits or polite manners.
- Explains how deborah roebuck wrote a book called communication strategies for today's managerial leader to help know how to act professional with the help of technology.
- Opines that strong communication is the most important skill to have in the business world.
- Explains that bobot, l. (2011), functional and dysfunctional conflicts in retailer-supplier relationships.
- Explains that madera, j. m., (2011). removing communication barriers at work. worldwide hospitality and tourism themes, 3(4).
- Analyzes page, heidi, "coping with workplace conflict." new hampshire business review 25 mar. 2011: 22. general onefile. web. 7 aug. 2014.
- Explains roebuck, d. b. (2012). communication strategies for today's managerial leader.
- Cites wilkes, j. d., and gonzaga university's proquest dissertations and theses.
2946 wordsRead More - Egocentrismanalytical essayFloyd, Kory. Interpersonal Communication: The Whole Story. 1st ed. New York: McGraw-Hill, 2009. 140. Print.
In this essay, the author
- Explains that egocentrism is prevalent among young children. they do not understand the concept of taking others into consideration.
- Analyzes how egocentrism warps people's perspective of things. scar is obsessed with being king, and cannot see that his hyenas and lions are dying.
- Analyzes the research conducted with college students to discover the link between egocentrism and optimism.
- Analyzes how scar's egocentrism is causing him to think that if his pack stays at pride rock they will be fine.
- Explains that egocentrism and feelings of invulnerability are tied together. boys are taught to be tough and act like a man.
- Analyzes how scar's egocentrism is evident in the lion king. scar feels superior to everyone, and this drastically affects his perception.
- Explains that egocentric people cannot view the world as others do. they can only lead their people to destruction.
- Opines that egocentrism isn't a good thing. we all must take another person's perspective, which is essential to successful relationships.
- Explains that adolescents' egocentrism and feelings of invulnerability are related. interpersonal communication: the whole story.
1002 wordsRead More