Charley G’s Restaurant takes pride in having exceptional service. The staff is very accommodating to customers and do they do their best to provide phenomenal service. The restaurant is equipped with Point of Sales system which helps waiters quickly and efficiently send orders out to the kitchen which is very beneficial when it comes down to customizing particular orders. In fact, both the line cook and the saucier chef for the restaurant were both definitely in favor of using the technology. Jordan Causey, a line cook for Charley G’s, commented “You can type in specifically what each customer wants. It speeds up the ordering process tremendously because the orders are immediately sent to our kitchen staff”. Because the kitchen gets the orders in so quickly, it accelerates the entire cooking and service process immensely.
Although we have come to the conclusion that the POS system is definitely an advantage to Charley G’s, it also has one downfall, personal errors inputting orders. Jessie Rider, the saucier chef for Charley G’s, stated “The POS system is very useful, but if a server keys something in wrong, it is significant that they let us know what’s going on that way we can fix it for the customer. Communication is a necessity in the resta...
... middle of paper ...
...uld provide customers the opportunity to view their total simultaneously after eating. It would also give them the option to quickly slide their card to execute payment and tip out their waiter in a timely manner. The receipt is thereafter sent to the customer’s designated email account. Additionally, the waiter would no longer have to go to the back of the house to scan cards and print receipts, which in turn would allow them to better attend to their other tables.
The customization and service quality at Charley G’s Restaurant can be improved primarily through using additional outside technologies along with better training mechanisms, consistency measures, and incentive programs. By applying these attributes of customization and service quality to Charley G’s overall restaurant model it is likely they will boost their sales and continue to thrive in the future.
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- ... Most vendors provide updates to their systems such as new releases and service packs. This paper deals with the HRIS type and the HRIS vendor choice I have made for the progress of the Castle Family Restaurant. Most companies want core functionality such as employee information, compensation, workforce management, benefits administration, self-service and other HR functional areas. Companies hoping to use their HRIS more strategically will want advanced functionality such as training and development, succession planning, reporting and tailoring tools.... [tags: customization, training, vendors]
688 words (2 pages)
- (Roebuck, 2012) posits that mHealth which in full means mobile health is a general term, which refers to the use of mobile phones as well as other wireless technology in health care. The commonly used applications in mHealth are mobile phones and communication devices that educate customers about preventive health services. However, this service is also used for chronic disease management, disease surveillance; epidemic outbreak tracking and treatment support (Istepanian et al, 2011). This technology is becoming a popular alternative in underserved region where there is a huge population and a high level of mobile phone usage.... [tags: mobile health, wireless technology]
964 words (2.8 pages)
- A. Product and Service Offering and Brand Name Allsmile brand toothpaste has been successful for the past five years operating under a decentralized multi-domestic strategy. Now, the market has reached maturity and the industry life cycle has peaked. Our previous strategy, during the period of market growth, is no longer the most cost efficient. As country managers, we have been given the challenge to standardize our global strategy in order to minimize total cost. By definition, a “global product” is a product with most features being uniform in all countries.... [tags: Marketing]
1947 words (5.6 pages)
- Executive Summary In this case study elements of service marketing mix are evaluated in the context of theoretical framework of 7 P’s of services marketing for Drench Juicy Water. it has been quite proactive and flexible in its many strategies which exhibits organization’s quick responsiveness to changes in external environmental variables when it comes to Excelling at Customer Service . Drench Juicy Water excels in the process element of its service marketing mix since it operates as a truly global organization, and the set of processes involved in creation of services of the business are well defined and documented.... [tags: Drench Juicy Water]
3029 words (8.7 pages)
Service Quality and Client Satisfaction: Cases of Multiple Providers of Agricultural Extension Service in Bangladesh
- ... Pluralization, decentralization, accountability and incentives and coordination with research and education are some important initiatives suggested for improving agricultural extension service quality. Key words: service quality, SERVQUAL model, extension service, Bangladesh 1.1 Introduction Refurbishment of Agricultural Extension is realized once again after the food crisis at the end of first decades of 21st century. Agriculture sector remains the mainstay of Bangladesh economy, providing food for people, raw materials for industries and market for various commodities and products.... [tags: model, service, quality, servqual, extension]
706 words (2 pages)
- E-commerce is the use of the web to sell products and services. While the use of the web is used for many things today, making a business out of it can prove to be very sufficient. Using this method to increase your business profits could lead to an increase in customers. Three ways e-commerce can provide service for it 's customers is by managing simultaneity through customization, reducing customers errors and by using innovation as part of customer participation. Cyberservice overcomes many of the traditional problems of services marketing by giving the marketer undreamed of control over the previously capricious characteristics of services.... [tags: Good, Customer, Customer service, Service]
722 words (2.1 pages)
- 2. Literature review The literature review is to present the already known – researched information of the areas that are related and meaningful to this research study (Saunders et al. 2012). Thus, the literature review will not only contribute in getting a much greater understanding in the research topic but also will enable to identify the gaps that need to be researched or questions that are not clearly answered. By classifying and examining previous studies the appropriate information and clear understanding will be achieved that will allow and also ensure that the current study is not repeating the same research or answering same questions.... [tags: Service, Service provider, Customer satisfaction]
1228 words (3.5 pages)
- The Effect of Relational Benefits on Perceived Value in Relation to Customer Loyalty Literature review Relational benefits Relationship marketing, which emphases on approaches to Building, evolving and keeping a successful relational Exchange (Gro¨ nroos, et al., 1994), is changing marketing orientation from attracting short-term, discrete transactions to retaining long-lasting, close customer relationships. (Czepiel 1990) has pointed that customer relationship exchanges are particularly important because customers expect to receive extra benefits as a result of attractive in interpersonal attention.... [tags: relationship marketing, customer service]
1201 words (3.4 pages)
- This report will discuss my experience with the quality of customer service at the following retail stores which I have analyzed: Aldo, Adidas and timberland. My report will begin by summarizing my experience as a customer at Aldo, Coach and Michael Kors and I will conclude my summaries by comparing and contrasting the various qualities of customer service. In the first, second and third sections I will explain what I experienced in each store individually, I will discuss what it is that I liked and disliked as a customer shopping at their retail store.... [tags: Sales, Customer service, Retailing, Customer]
723 words (2.1 pages)
- The nominated organization selected for the purpose of the study is one of the major Australian Banks namely the Commonwealth Bank of Australia (CBA) (Commbank.com.au, 2014). The bank provides a wide range of financial and banking services including products such as, • Bank accounts • Home loans • Credit cards • Personal loans • Educational support to youths and students • Insurance policies • Online banking facilities • Shares and investments • Superannuation • Travelling and other international facilities • Financial planning • Private and premier banking services It is evident that any organization be it banking, insurance or any financial institution is the most effective if its organiz... [tags: customer service policies, commonwealth bank]
1051 words (3 pages)