Genghis Grill

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Recommended: Literature review of service quality in restaurants

In my line of work and in my life in general, I eat out. I eat out at fine dining establishments, casual dining, food trucks, street vendors, chains, locally owned and everything in between. No matter the type of establishment, great customer service should be a priority of all but sadly it's not. We all have had those experiences where the customer service has determined if we have gone back or not. There's still a locally owned restaurant in the Shreveport-Bossier area that I won't go to because of bad customer service. The food is absolutely AMAZING but the customer service killed it for me. I'm so glad this was not the case during my latest visit to Genghis Grill. Genghis Grill recently reached out to me to come and check out some of …show more content…

Because I had seafood for an appetizer, I decided on the Spicy Sesame Chicken recipe as my entrée. I was going to ladies night at Aura afterwards. I wanted to be full but not feeling too heavy which beef can sometimes do. Plus the chicken recipe had bacon. You can't go wrong with bacon. Speaking of bacon, can we have a bit of side bar right here? Did you know that Genghis Grill has actual RAW bacon on their food bar that they cook with your meal? It's not like other places that have pre-cooked bacon. You are actually getting freshly cooked bacon with each meal that includes bacon. YAAAAAAAASSSSS! Ok I now return to my story. I made my way around the food bar and followed the recipe card that I was given. When I got to the area to turn over my food to be cooked, I was greeted by a gentleman who gave me a whole spiel about how it was his job to make me smile and if I wasn't already smiling, I definitely would be before I left. Y'all! At this point I was seriously thinking that Genghis was really trying to schmooze me for some positive feedback. I learned that this was their standard operating procedure when other customers turned in their

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