me

I have a job as a hostess at a local Duluth restaurant. As a hostess I am required to greet, accommodate needs of customers, and provide customer service. I am constantly having conversations. Some are problem solving conversations and I must find a solution and assist the customer. Other times I am creating a friendly environment by engaging in small talk where I enjoy making someone’s day by smiling and being friendly. Being a hostess can bring up problems within the topic of flexibility. Small talk is an everyday conversation. It is “pervasive, non-controversial and often serves as a polite way of introducing one’s self or topic” as defined in the textbook. Small talk is just one example where flexibility plays a role in conversations I carry out. At the end of the day it is the flexibility within the conversations I engage in and the way I talk through and solve problems that show what kind of a communicator I am.

I had never known about flexibility in communication before learning about it in the text and the discussion in class. I had always thought that it was a certain p...