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Research paper on importance of employee engagement
Effects of organizational culture
Research paper on importance of employee engagement
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Across the globe, there are CEO’s, managers, and several other individual’s in leadership-type roles that have the expectation of making their company successful in the eyes of the investors, the employees, and the customers that they serve. This may be measured by a company’s gross profitability, employee engagement or overall customer satisfaction. Most companies have leadership models and strategies in place that leaders are expected to use in order to drive the expectations of the company while maintaining consistency across the business. In an effort to examine various types of leadership styles, I have conducted interviews with two individuals that are or have been previously tasked with leading their teams and their company towards success. …show more content…
The manager I spoke with stated that changing this mentality was very difficult at first, especially since he did not feel the company had done a good job of rolling the program out. The first change that had to take place was how store employees greeted customers arriving at the store and how they …show more content…
The expectation was to say “Welcome to Walgreens” when they arrived and “Thank you and be well” when they left. If employees were not compliant with this, they were to be held accountable by the manager, which could include disciplinary action. Then came the memorization of beliefs. Each day, the store manager was expected to discuss the cultural beliefs throughout the day with employees and would ask them to recite them during mini meetings on the sales floor. After they recited the belief, he would ask them to give an example of the belief that they witnessed recently. If employees struggled with these changes, the GROW coaching for performance and engagement model was used. GROW stands for Goals, Reality, Options, and Way Forward and it is a format of questions used to steer the employee in the right direction so they can perform the job the way the company expects. The store manager felt that he had dealt with the change in culture to the best of his ability with the tools provided to him from the top of the company. Nevertheless, the reality was that the change did not really “change” much and the store manager found it hard to keep employees and lost many long-term team members as a result. The manager does not feel that the company did a good job in engaging team members of why they had to change, but instead just told them they had to or
This case study will examine the key management practices that make Trader Joe’s successful. Sound management practices have been a catalyst for the long-term financial success of Trader Joe’s. The literature review examines Trader Joe’s approach to management practices. The research will analyze the: employee job satisfaction, management practices, importance of human capital, and contingency planning.
Walgreens is a very well known name when it comes to drugstores. However, most people don’t know how big “big” is. In this case it is 7,015 stores nationwide. On average, each store has 30 employees on staff. This means that the company has 211,000 employees working for them. This type of responsibility calls for an HR department. In this company however it is done a little differently. When it comes to hiring staff for a store, it is solely up to the store manager. The HR department functions as a reference source for the store managers only (typically in cases of discipline). This is a great undertaking for a store manager when they are first promoted. As a store manager, you are faced with ever...
David Dillon has been CEO of the Kroger Co. since 2003 and is the 10th CEO in Kroger’s 130-year history. Joseph B. Hall held the CEO position from 1946 until 1964. Hall started with Kroger as a real estate manager in 1931 and later moved onto merchandising. His accomplishments as CEO was taking Kroger from a collection of 1,430 small, of mom-and-pop style corner stores into a unified chain, introducing advances in private label, product manufacturing and the company’s distinctive blue-and-white logo. Like todays manager, Hall was concerned with developing a close relationship with Kroger’s shoppers. Halls approach to gain the knowledge needed was that he and his fellow executives would actually visit shoppers in their homes to discuss their needs and concerns as part of a program known as “Kroger Calls”. Today Kroger’s CEO can simply utilize data and purchase history stored on a customer’s loyalty card to tailor their marketing strategy (Kroger CEOs, Past and Present, 2012). Halls creation of a modern day supermarket company nearly quadrupled sales to $2.3 billion.
Nearly every American has or had shopped at Wal-Mart at some point or another, and we’ve seen the amount of hassle that many of the workers deal with every time we stand in line to checkout. Long lines during the night while short lines in the very early morning, it sometimes appears as if Wal-Mart’s so-called “associates” never stop working. The use of the word “associates” rather than “workers” strikes a hint of deterioration of their purpose of working—that is to get paid. This label established by the firm that proclaims the importance of equality merely sells itself into its own propaganda by cherishingly slashing wages and worker’s benefits because apparently, they’re not workers, they’re associates. To help hardworking Wal-Mart employees
They have profound convictions for for their leadership; Their behavior always reflect their core values and they view themselves as individuals that “lead with their hearts as well as their heads while also building enduring organizations” (George 2003). Leaders are encouraged to maintain the perception of authenticity but making sure that their words are consistent and reflect their action or intentions. They should not be so pompous and arrogant that they cannot relate to or find mutual and common ground with their staff. (Goffee & Jones 2005)
Mlls, D. Q. (2005). Leadership How to Lead, How to Live. Boston: Harvad Business School Press.
Leadership directly impacts an organization's bottom line, employee satisfaction, and turnover; it can impact how the organization is viewed by society and in particular its marketing audience. This is particularly significant during a downturn in economic markets. Organizations must meet budgetary controls, and need to communicate...
Quality and Leadership Expectations are two examples of how Medtronic as an organization accomplishes its mission, vision, and goals. Medtronic has achieved becoming a word provider of medical products through diligence and emphasis in quality. Quality Begins With Me is the Medtronic adopted motto and a badge card must be carried by every employee while on the job. The Quality Begins With Me badge card emphasizes quality patient-focused practices at all times. To be courageous, accountable, and preventative when an individual sees something that might hinder quality of the product or service provided to the patient. A second example of how Medtronic accomplishes its mission, vision, and goals is by emphasizing leadership expectations regardless
Performance management issues can be fixed by maintaining close supervision, setting high standards, but also focusing on developing employee skills needed to reach them. A good manager is the one who helps their employees to identify and to focus on their most important objectives, goals, and desired outcomes; is the one who identifies the strong abilities in the individual, and shows a clear path to follow. Companies’ ethical focus, -and Walmart is not the exception- should be not only reviewing employee’s performance, but helping them to grow at all levels, creating an environment that energizes and motivates human beings and
The role of leadership can impact an organization performance in many ways. Excellent leadership can propel a company to the fortune five hundred list. For Example, Harpo Incorporated Oprah Winfrey’s company is a successful business that has made billions of dollars over the years. The business consists of several different entities such as the Oprah Show, Oprah Winfrey Network, and The Dr. Phil Show to name a few. This could not have been accomplished with a weak or uneducated leader. Many years ago I heard her give advice to the Williams Sisters. The a...
Leadership is the glue that binds any business together, identifying and understanding your type of leadership style can ultimately aid you in becoming a better leader in your professional career. A successful business cannot function without leadership therefore this is a crucial aspect of internal employee development for businesses striving to stay relevant in a crowded marketplace. In addition to recognizing your leadership style every leader needs to look to them and identify what type of personality they have. By becoming an informed business leader you will gain trust and respect of your team to guide them into the future and maximizing potential growth. Throughout this paper I will identify my leadership style and also personality type and how it has affected my personal career growth. Identifying these conclusions is extremely important in crafting company culture.
Once America’s most innovative consumer products company, Procter and Gamble (P&G) started by selling soaps and candles in a small Cincinnati storefront in 1837 (Procter and Gamble, 2008). After a hundred and seventy-one years P&G has grown to over one hundred household brands in over eighty countries (Markels 2006). Their products range from air fresheners to prescription drugs. However, as P&G headed into the twenty-first century they announced that they would not be meeting their 1st quarter earnings forecast [Lafley, 2003]. Revenue margins were dropping and P&G was quickly losing market share to Kimberly Clark and Johnson & Johnson. After missed earnings P&G’s stock price fell from $59.18 to $26.50 between January 2000 and March 2000 (PG). Upset, the board of directors pressured then CEO Durk Jager to resign after a lack luster attempt at turning P&G around and replaced him A.G Lafley, an unproven CEO, whom analysts felt lacked the experience to give P&G a much needed clean up (Lafley, 2003).
According to McConell (2012), the difference in a leader and a follower determines the success of a person regarding leadership. This chapter helps explain the content of qualities and proficiency for healthcare managers to be effective. Once again, effective management skills or certain qualifications enhance a healthcare organization environment. Healthcare managers and supervisors must have the capacity to handle challenges while the organization objectives and regulations may change over a period of time. Effective healthcare management governs the success of a healthcare organization. There are many different skill sets and leadership styles to be effective as a manager. People are interested in knowing what strategies are effective in healthcare management.
Leadership is the ability of company managers to set goals and strategies to attain the overall objectives of the business. It involves providing a direction for the company by showing employees how to perform well, supervising and motivating them to complete their tasks. Strong leadership comprises of good and clear communication skills between leaders and workers which contributes to the success of the business. In this assignment, I will be assessing various leadership styles deployed by a business leader and its contribution to the performance and employee motivation in the business. Oprah Winfrey is one of the richest self-made women in the industry of today.
In this paper I will look at the four major leadership styles, their characteristics, advantages, disadvantages, and in what situations a particular leadership style is desired. Additionally, I will look at my leadership style and how I acquired this style throughout my career.