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The Baldridge Awards allow organizations to highlight achievements made in performance achievements and organizational excellence. The Baldridge criteria measure an organization’s progress in customer satisfaction, financial advancement, human resources, and organizational effectiveness (Mithas, Ramasubbu, & Sambamurthy, 2011, p. 242). The use of the Baldridge criteria establishes new trends in organizational performance, and provides a prestigious award system to promote exceptional performance management. An article in the Journal of Public Ad... ... middle of paper ... ...n Performance, 22(3), 191-203. doi:10.1080/08959280902970377 U.S. Department of Treasury. (2009, June 10).
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