The Importance Of Stakeholder Analysis

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In this chapter, the current cargo acceptance process at the Amsterdam hub is comprehensively analyzed. First, in section 4.1 the stakeholders in the process are identified and their criticality is determined based on several criteria. The stakeholder analysis is followed by a process analysis in section 4.2, in which both the physical and document flow in the process are elucidated and analyzed. 4.1. Stakeholder analysis With this stakeholder analysis, the following research question will be answered: “Which stakeholders are involved in the process and which are the most critical?” According to Newcombe (2003), the stakeholder analysis has become a recognized technique for determining how stakeholders interact with organizations. A broad definition …show more content…

in the book ‘Policy Analysis of Multi-Actor Systems’. The complete stakeholder analysis can be found in Appendix A. In this analysis the internal stakeholders of Air France – KLM Cargo are identified firstly. After this, the external stakeholders are specified. Internal stakeholders are defined as persona located at the Amsterdam hub, part of Air France – KLM Cargo. External stakeholders are either Air France – KLM Cargo departments outside of the Amsterdam hub or other external parties. For each of the stakeholders the resource dependency and the replaceability of the stakeholders’ resources is mapped. The stakeholder analysis ends with an overview of the most critical stakeholders, based on the stakeholder …show more content…

Many of the customs authorities are having their own rules, regulations, and embargos. Air France – KLM Cargo has to deal with all of these differences in their acceptance processes. Without being compliant with the applicable rules, the cargo is not allowed to be transported or the airline may be fined. It is therefore the great urgency to be compliant with all the applicable rules, by providing the compliant cargo (security) information to the customs authorities. Only via this way Air France – KLM Cargo Amsterdam will gain custom clearance and be allowed to transport the

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