The Importance Of Next PLC On The Retention Of Staff

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Objective.
The objective of this report is to give guidance to the managers at Next Plc on the importance of employability and personal skills when Next PLC recruits staff and how this impacts on the retention of staff.
Overview
As a FTSE 100 retail company employing 40,000 people across the UK and Eire it is essential that we employ the best staff possible. The retail market place is increasingly becoming more competitive both on the high street and online. A great Customer experience when shopping at Next PLC has never been so important. The people we employ are a major factor in delivering the service we need to so that we can continue to grow.
Recommended staff skills.
As Next PLC is a public company it is very important that the executives are experienced in running a FTSE 100 company. They must be aware of how the …show more content…

Alternatively they are experienced and have been trained in retail.
- Be pleasant and likeable with very good social skills. For example they are approachable, chatty and calm when under pressure.
- Have a desire to get it right and ensure the customer is always happy.
- Has great product knowledge. It is very important all our staff have a desire to truly understand the products we sell. This is and should be supported by training but our ideal staff member has the interest to learn.
- They must be versatile and be flexible in what they do at work and also want to work various hours and at weekends including bank holidays.
Recommended staff experience
The most important part for us is that all our staff are experienced in dealing with people. This is something a person either has or not. If they have this then we will train them to meet our standards. If they have previous experience we should always train them internally so they meet our high standards. This helps ensure the customer satisfaction we look for is given and also gives our staff the confidence that they are doing things

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