HARRAH’S ENTERTAINMENT BUSINESS CONCEPT As part of their goal to be the first choice for casino entertainment, Harrah’s continues to spur its growth through the development of new properties, expansion and acquisitions, not only in the United States but also in other parts of the world. Currently, it manages the largest number of casino entertainment facilities in the US, which are not only limited to land-based casinos, but also include riverboat casinos, dockside casinos and gambling facilities on Indian reservations. They also own similar gambling facilities such as slots, thoroughbread racetracks and greyhound racing. All of these establishments are operated under either one of their popular brands: Harrah’s, Caesars and Horseshoe . Its presence abroad can be primarily found in one of London Clubs International’s many gambling houses in the United Kingdom and its sponsorship of the World Series of Poker tournament. Harrah’s is also in the process of developing a casino and hotel establishment in Spain and the Bahamas, and has recently acquired a golf course in Macau , which further cements the company’s presence in the international gaming scene. But at the root of Harrah’s Entertainment ‘s sound opereations lie in its focus on building loyalty and value for all of its stakeholders, especially its customers. The company’s promise of great service and excellent products is something they strive for in all of their gaming facilities, which they are able to achieve by similarly building loyalty in their employees, maintaining good long-term relationships with their business partners and suppliers, and involving themselves in the continuous development of the communities in which their various facilities are located in . ORGANIZATIONAL STRUCTURE/DIVISIONS Harrah’s numerous properties in the country are considered to be its own operating segment, and thus each establishment is given leeway to make its own decisions and manage its own operations. These properties are grouped into divisions according to their geographical location, which makes it easier for Harrah’s top management to monitor their performance and make adequate responses to the different factors that affect a particular division, seeing that most external factors that greatly affect a casino’s operation usually depends on the location of said facility. For example, there are different laws and regulations regarding gambling for each state, and each location also caters to a particular class or segment of its target market. MANAGEMENT The company takes great effort in nurturing and developing all of its employees in its quest for delivering superior customer service to its patrons.
The need among Americans to be diverted in ever more imaginative ways -- through high-thrill parks, virtual reality arcades, and theme restaurants, plays right into the hands of Dave Corriveau and Buster Corley, co-founders and CEO’s of Dave and Busters. The duo’s 50,000 square foot complexes include pool hall, an eye popping, cutting edge midway arcade, a formal restaurant, a casual diner, a sports bar and a nightclub rolled into one sprawling complex. In business since 1990, this is a high energy, highly efficient operation that’s comparable to a Vegas extravaganza. As a matter of fact there are even “for fun” cashless blackjack tables, with fake $10,000 chips. Pricey, but not outrageous, and you get value for your money.
... this happens quite frequently at least once a month.” This is how Rhonda Hamilton thinks that casinos helps not only her little community but also all the communities within the state and the state as a whole.
Welcome to Vivid Casino Vivid Casino is the new casino provided by one of the leading adult entertainment industries. We are dedicated to provide bettors with the hottest, most exciting betting activities including Slots, Blackjack, Card Games, Table Games, Video Poker, Live Dealers, Lottery, and Casual Games. In fact, this comprehensive selection of games is all supplied by premium software providers in the industry. The brand features a smart, fast, and aesthetically pleasing site for those who seek a simulating and thrilling casino experience.
The basic system of just about every casino is that of the tables (including Roulette, Blackjack and Craps) filling the center of the room with computerized machines (including slots and video poker) that don’t need much tending to surrounding the area. Also, in many casinos there is a second floor surrounding the perimeter of the building with balconies everywhere so the main floor is still the center of attention. This setup brings the eye of casino patrons, wherever they may be, to the center of the casino. This strategic arrangement plays with the fact of human nature being drawn to the center of the action. Coincidentally, or not, the games in the center of the casinos are always the games where people often spend the most money. By chance if your eye isn’t drawn then perhaps the shrill of people winning will bring your attention. Don’t be fooled though, house advantage is always higher than...
The casino is user-friendly and compatible with modern tablets and smartphones. Players can enjoy the same quality and diversity just like when using computers. Moreover, players can deposit and withdraw money by logging into an existing account as long as there is an internet connection. The casino has a high level of protection for its players and continuously updates and improves the available games for Australian players. Exclusive games, such as different types of Sudoku, Bingo, Wild Spins, and Egyptian Rebirth, guarantee entertainment for players who want diversified experience.
For roulette lovers there are several variants like the 3 wheel roulette and the Roulette Pro. Other exotic game include but is not limited to the Pai Gow poker, craps, casino hold’em and progressive red dog. One very wonderful thing about the games on offer in this casino is the breathtaking earnings possible. This is important because the main reason why gamblers play is to earn the big bucks and their loyalty and dedication is only as high as the possibility of winning. This strategy is what has sustained Guts casino over the years and in combination with their world class customer support, is what will propel them into one of the most sought after casinos worldwide in no distant
We understand the importance of our missions and the trust our customers place in us. With this in mind, we strive to excel in every aspect of our business and approach every challenge with a determination to succeed.
The company has established good relationships with most of its customers which has assisted it to create high level of brand and customer loyalty
The Malta Gaming Authority (MGA) overlooks the casino’s operations, and it ensures that Royal Vegas Casino offers a safe and hassle-free gaming environment. On top of that, eCommerce and Online Gaming Regulation and Assurance (eCOGRA) certifies the portal’s games and services to be safe and fair. Meanwhile, Royal Vegas
3. We endeavor to be dedicated, disciplined and loyal, providing consistent value and great service to all the clients.
This article is about Harrah’s Entertainment; one of the largest casino entertainments made a decision to move away from being a product based company to a strategic marketing company geared towards customer satisfaction by implementing a customer focused rewards program. Bill Harrah, the founder of the company established the company’s reputation on the premise of pride of the employees working for “the best in the business” while given more attention to the condition of the properties. However, when Gary Loveman joined the company as the new Chief operating officer, he made a move towards customer service. Gary Loveman hired Marilyn Winn, the head of Human Resources, to change how the company engaged in people development. Winn came up with a strategic plan to develop Harrah’s human capital. As a result, Winn is faced with the difficult task of improving employee motivation and job satisfaction in a rough economy after 9/11, which changed our nation forever. Although, the company gained market share it did not quite meet the company’s projected level.
The roll of a dice, the spin of a roulette wheel, the shuffle of cards. These are scenes that flash before our eyes in movies and media in an attempt to glorify the “play-once-win-all” way of thinking. Behind the flashing lights and lucky sevens lies an underlining danger in the interworking’s of casinos and gambling organizations alike. In 1931, Nevada passed the Assembly Bill 98 legalized many forms of gambling (REVIEW-JOURNAL, 2017). Since then, more than 500 casino establishments erected on the face of America, stretching from coast to coast. On the surface casinos are seen as a harmless recreation to some, to others it’s a heavy financial burden that impacts the addicted individual and has a back-fire effect on family and society. Likewise, on the surface, only 2.5 percent of American adults are problem gamblers (David R. Francis, 2010). Some might ask, so what’s the big deal, 2% sure doesn’t seem like much? This number in fact accounts for about 4-6 million people and with the exponential rise of technology, methods of gambling are becoming as easily accessible as reaching for a phone (David R. Francis, 2010). Factors such as increased crime rates, degradation of family life and false economic benefits all point to the
Unfortunately not every one feels as if we must spread the word about the dangers of gambling. Local governments are firm believers in leaving the system the way it is. It is estimated that the city of Las Vegas takes in well over a billion dollars each year throughout their casinos(1). They then use the money to build up a city that opens up both job opportunities and cheaper housing(1).
Kwon, E. (n.d.). Lodging & Gaming. Standard & Poor's Capital IQ. Retrieved December 1, 2013, from http://www.netadvantage.standardandpoors.com.ezproxy.bu.edu/NASApp/NetAdvantage/showIndustrySurvey.do?task=showIndustrySurvey&code=lng
Thirdly, the company is committed to delivering superior quality of products and services. It earned a reputation of a convenient and reliable brand that offers the lowest prices, one of the fastest and lowest shipping, widest selection of goods, and many additional features with its services.