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Communication skills:quizlet
Communication skills
Communication and interaction skills
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Brianna Essay Salon Success Salon Success, by Pivot Point, is a textbook to help you understand all of the communication skills that go into working in a salon with clients. You have to keep them happy and coming back. A lot that goes into this. This book really helps you understand yourself and gives you tips to help you with yourself. You need to take care of yourself before you can help others. Before reading this, I thought it would be pointless, because I thought I knew everything they were going to teach me. But I was wrong. This book breaks everything down so you can see everything that goes into working in a salon. I learned a lot from each chapter. Chapter one talks about respect, trust, and commitment. Self respect was really …show more content…
After reading the personality part of this chapter it makes me think about my personality and how I work. “The first step toward understanding yourself will be to look closely at your personality”(37). For me this helped me stand back and understand myself and why I do some of the things I do. I think you should know yourself to be able to help others. I think that organizing is big in the salon. Even if you don’t have the same organizing skills as others you work with that okay because they both can work together in the end. “You can better manage your response to stress”(65). This part of this book really helped me with some of my stress. In a salon too not just life. You will have a lot of stress with having a life and a crazy busy salon you need to know how to handle them. This book really helps with stress management for …show more content…
The ambiance of the salon is something to focus on because the fell of the place is a big deal. “Ambiance refers to the atmosphere of one’s surroundings” (168). It is very important to make your clients feel like they are “important and valued individuals”(170). Every Time you have contact with your guest it is called touch point. Successful professionals are those who realize that no opportunity should be wasted & to make the best out of each situation. Staff synergy is where everyone in the salon works together will keep clients coming back because of how well everyone works together and how great there time with you
Hoyle, R. H. (Ed.). (2010). Handbook of personality and self-regulation. West Sussex, UK: John Wiley & Sons.
A lot of women love to look good on a day to day basis, so a cosmetologist is what they need. A cosmetologist is a beauty specialist who is educated in doing hair, makeup, and nails. It’s very interesting because you get to be creative, have fun, have people looking gorgeous, and get paid for doing something you love. In this paper, you will be introduced to a lot of information in the field of cosmetology. Learning about the history and background, requirements to obtain the career and job positions will be covered throughout this paper. Towards the end you’ll get a touch of the job reflection and outlook. A lot of great information is listed, so there should be plenty of it learned.
After completing the assessment exercise I have been able to carefully my personality. The exercise consisted of an evaluation of four areas: Locus of Control, Personality Type, Stress Reactions, and Learning Styles.
The book Personality Plus by Florence Littauer explains the importance of learning and understanding the people who surround us with all their strengths and weaknesses to build valuable and strong relationships. The book is also helpful with its personality test which helps the reader to analyze him or herself from the clear point of view and
1. Identify a stressor in your life to which you could apply what you have been learning in this class and potentially manage more effectively.
Strengths and weakness of an individual’s personal style is a goal of these self-assessments to provide direction of growth. Self-assessments can promote desired cognitive development from this self-reflection. Adversely, emotional or social stressors in learning environments or work environments that observed by the individual as a hostile environment, could cause the inner resources of the individual to shut down from the stress, learning no longer will occur and the individual will become ineffective.
Amenities, location, packages, rates, special offers - just a few of the many factors that are considered when choosing the functions of a hotel. I was very curious to see how different types of hotels differ in what they offer, how they offer it, and where they offer it. These services are extremely significant because they are what define a hotel. They define what type of guests they are targeting, what type of hotel they want to be perceived as, and what level of service they want to deliver to their guests. The impression of the hotel left on the guest is essential for the success of the hotel. The idea of adding amenities to keep up with competition or getting creative with services offered is not new. The Journal of Retail & Leisure Property mentioned that starting in the 1970’s, “hotels and resorts tried to gain market share from their competitors by increasing amenities in the guest rooms.” The services and amenities have always been a factor when deciding what approach to take when trying to find the most success. By comparing an average 2-3 star hotel with a 5-star hotel, I was able to gain a better understanding of the different services offered in hotels and the different expectations that certain guests have in their stay.
Increase the student knowledge and experience in serving the public through in terms of providing awareness to women who visits beauty salons f and workers.
In this this essay part A will discuss and demonstrate my knowledge regarding personality in a workplace, Part B will demonstrate my self awareness of personality via the self assessment surveys which were completed and discussed in weeks 4-5 tutorial. The survey will analyse my results and what it might mean for my current or future workplace behavior. Part C will apply my knowledge of the literature of personality supported and discussed in Part A and B of the essay.
Hotel ambience improves customer satisfaction was because the purpose of a hotel was making people relax and enjoy their vacation. Before customer enter hotel, the first thing need to satisfy was customer sights. Hotel’s environment must satisfy customer impression for them to feel welcome and relax.
Hospitality is a people business which use a unique approach to customers. Customers have to come to the property to order to consume the product. The product in hospitality industry is perishable, inseparable, intangible and variable. Depends on the organisation, the product can be delivered to the customers differently. The product that is consumed in hospitality industry not simply just accommodation and food, but also includes the service that is provided by the hospitality staff ‘You cannot invent them. Hospitality comes from inside a human being.’ (Sturman, et.al., 2011, pp. 14) and the unique environment of the organisation itself. The consumption of this “product” will make up the hospitality experience of the customers. The experience that a customer receives from a hospitality organisation will be built around four components. It includes: management operations, aesthetics of
When most people think of a spa, they immediately visualise a place where the rooms are smelling nice, soothing music is playing and the lighting is also dim and pleasing to the eyes. However, these things may be common in spa and salons. But what makes one spa better than the other is the difference between the service provided by the spa professionals. Here are a few things you need to look for in a good spa service:
...t can increase the pleasure and customer satisfaction of the dining experience. At the same time, it was also to assist with employee productivity. By Barber and Scarcelli (2010); Lockyer (2003), whether it is the entry, building exterior, the dining room and the guest room of the cleanliness of a hotel or restaurant, can affect the customer’s perceptions of service quality. Also, service organisation in order to market themselves provide high service quality has been seen as an essential to service provider as stated by O’Neill and Palmer (2001). As a result, a customer’s satisfaction and customer loyalty are realized through the physical environment other than through the delivery of exceptional service. Thus, both the physical environment and provide exceptional service plays an important role in the delivery process as argued by Lockyer (2003); Raajpoot (2002).
Stress is something that everyone has to deal with in life, whether it is good or bad stress. Stress management techniques are a great way to deal with stress. Some of the stress management techniques that I learned from this course are prioritization, scheduling, and execution. Using these techniques has effectively helped me deal with my own stress. When it comes to dealing with stress I still have many strengths and weaknesses that I will explain. Some stressors I have in my life that I will discuss are psychointrapersonal, social, life events, and daily hassles. Next, I will give my opinion on my post-course survey, and compare and contrast it to my pre-course survey scores. Finally, I will explain my last goals for this stress management course.
In-store experience is extremely vital to keep customers loyal, firstly the appearance atmospherics of a store are the first to be seen and a pleasant store interior encourages consumers to stay