The stark juxtaposition between my first and my second SP interview really demonstrates the progress that I have made with my professional communication throughout the year. The first SP interview really caught me off guard, as I had never spoken to someone in such formal context as we did with Benny (i.e. getting a story from a patient). I did not really know how to speak to him, how sensitive I would have to be about certain topics, and most importantly I was scared of the conversation becoming dry and having awkward silence. Due to this, I had a list of questions ready to ask in my head. In hindsight, this was not a good idea, since I ended up just trying to check boxes I pre-determined, rather than actually listening to what Benny was saying. This resulted in me asking were close-ended question that did not …show more content…
Kevin brought up the fact that we should not have too many silences and ask more open-ended question so that they have the opportunity to talk about things themselves. Also, he brought up that we could show more empathy throughout the chat by just acknowledging how terrible some of the things he went through were (such as losing his father). Furthermore, when an uncomfortable situation arises (like the $30), it’s best to just be honest with the person, say we did not know about it beforehand, but that we will try to figure it out together afterwards by talking to management (in that specific situation). That being said, when we went into the second SP interview, I think that I did a far better job of communicating well with Benny (such as setting up the context of the conversation right from the start: it’s all confidential, we don’t want to make him uncomfortable, etc.). I also learnt that it is okay to ask delve a bit deeper and ask things like what his diagnosis is, as long as it was asked in a respectful and considerate
The first interview I scheduled was with the Assistant Village Manager, Ms. Jablonski. We had a phone conversation that made it seem like she did not have time for the conversation. She had my questions ahead of time and was able to prepare. She mentioned that she was busy and only had twenty-five minutes to talk and said she would not have any other time to speak to me. I felt rushed and pressured into picking the most important questions from my list. The fact that it was a phone conversation made it even more difficult because I barely had time to prepare to take notes and that put a damper on the excitement I had for the interview. It made me feel like she didn’t have time for me or, even more so,
Interviewing and research skills are needed within the social work profession. Effective communication skills are one of the most crucial components of a social worker’s job. Every day, social workers must communicate with clients to gain information, convey critical information and make important decisions (Zeiger, 2017). This interview experience was an opportunity to explore the daily challenges and rewards of a licensed social worker. I was excited for the opportunity to interview a social worker in the gerontology sector as this is a specialty I am considering. This meeting allowed me to explore the educational steps of being a social worker, practices of the agency, the clients who are served, and the challenges the agency has.
Ricardo Mendez is a business owner/manager of Family Care Specialist, a health care clinic. Although he only has only been with Family Care Specialist for seven years, he has held a managerial role for approximately thirty years. He operates five clinics across the Rio Grande Valley and roughly 40 employees report to him.
The interview is one of the most critical parts to successful police work, there are many things to take into consideration before beginning an interview, such as preparation, barriers to communication, listening, verbal and non-verbal communication, proxemics, and the location. An interview is usually the first opportunity for the officers to gather facts and information about the occurrence. Throughout the analysis of the following interview between an elderly lady that was assaulted and an interviewing officer, I am going to demonstrate the interviewer’s strengths, weaknesses, the pros and cons of the interview, the seven steps of a successful interview, and some suggestions the interviewer can better from for future interviews.
As I sat down with Jordan Fisher, on April 30th, we looked out the window to a gloomy, rainy day. It was wet and nasty day, but Jordan agreed to sit down with me to discuss his position as an HR officer. Jordan started with the Federal Government, 30 years ago at the age of 20. Now 50 Jordan is looking forward to retiring with his wife, stating “I enjoy it here, I really do—but I can’t wait to retire.” While Jordan plans to work for one more year before retiring, the knowledge and experience that he has gained from the position will never leave him. Jordan has been a very successful H.R. official because he has integrity, used effective communication and proper documentation.
Although the experience was nerve-racking, I believe that I did a very good job. I was able to collect the majority of the information that she was telling me while asking follow up questions. However, it was more to balance than I had expected. It was difficult asking questions and attempting to record enough information to complete my assignment. As the conversation continued, I got interested in her life stories and professional examples and noticed I had stopped taking notes. I also felt the need to make constant eye contact to show I was alert and aware of what she was saying, which brought challenges to my note taking. This interview process made me feel excited for the future. It was an intriguing opportunity to know that one day I will be able to positively impact lives the way Fultz does. To improve my interview skills, I would ask if I could record the conversation. This will allow me to interact more with the health professional while also consuming a maximum amount of information. I wish I had thought about recording this conversation prior to the interview, because Fultz spoke beautifully about her passion as a social worker, and I wish I was able to directly quote her in this
She felt that I maintained eye contact and reiterated her responses in a way to made her feel heard. The open-ended questions that I had integrated into the interview allowed her to realize the inconsistencies between her current behavior and her future goals. I big point from her was that I allowed her to do majority of the talking which she believed put her in control and that I wasn’t forcing her into a particular direction of change. She could tell that I wasn’t completely confident in the way that I asked my questions, using a lot of “um’s” and “so’s “. We also discussed how she felt about the amount of pauses I took in order to respond and how this made for a awkward silence, taking away the comfort of the setting. It was also brought up that I could have used more empathy when responding to her as it would of let her knew that I am taking into account the difficulty of the change for
Captain Rob Geis agreed to be interviewed and share his experiences with the next generation of Social Workers. Native to Ohio, he graduated High School in 1979, he continued his education at Ohio State University from 1982-1986, completing his Masters in Social Work. For the past 24 years, he has served as a Social Worker in the United States Army. In his current position he is responsible for the Department of Social Work Services. Previous positions have included: two assignments as a Division Social Worker, Medical Inpatient Social Worker, Chief of Social Work, Division Chief of Mental Health, Clinical Director of Army Substance Abuse Program, Combat Operation Stress Control Commander, and General Staff Officer (Geis, 2012). Academic positions have included both, the Army Long Term Health Education and Training (LTHET) as well as the Command and General Staff College.
The interview was conducted March 23, 2016, late afternoon I contacted Mr. Malone via cell phone. I then stated my name and introduced the topic of the interview. Afterwards I informed Mr. Malone about the types of questions I was going to ask him and told him to speak freely and not to answer anything that makes him uncomfortable. All of the questions I asked were good but there was a few that
79). After my introduction I asked a closed question “is that OK” (Interview 2015, 0:44) in order to receive a go ahead confirmation. I then preceded with an open question “what brings you here today” (Interview 2015, 0:47) to ascertain Rebecca’s reason/s for attending. Similarly, I asked Rebecca two closed questions and an open question to first demonstrate comprehension by probing for clarification and then to encourage her continuation (Interview 2015, 2:08-2:20). Ivey, Ivey & Zalaquett (2010) suggest that open and closed questions are a fundamental part of the listening skills a counsellor develops, thus a vital aspect of the counselling micro-skills effectiveness. With this in mind, my overall questions were effective, although with practice, my questioning could improve my awareness of the effects of suggestive or directive questions (Ivey, Ivey & Zalaquett 2010, p. 16). For example, I implied that when Rebecca’s other daughter went through a similar ordeal, Rebecca did not faint, thus suggesting or even possibly directing Rebecca to look at a particular aspect of her story or even change direction, instead of paraphrasing to show comprehension, thus supporting and encouraging the flow of her story (Interview 2015, 7:18; Gelard & Gelard
Choosing to interview Professor Mueller gave me no grief. I chose to interview my psychology professor because I am a psychology major, and I was curious to know what process he went through to become a psychology professor. Asking Professor Mueller in person if I could interview him was no big deal, and emailing him to set up a time was painless. After being in class with Professor Mueller for two weeks I felt no intimidation because even during class he openly answers all questions. Prior to the interview, I anticipated how to introduce myself to my professor and inquire questions about the major. Not wanting to be underprepared for the interview, I composed a list of questions for the interview.
The interviewee and I both felt very comfortable, I didn’t sense much distress until I got to the controversial topics, which is great. Both parties should be comfortable when it comes to an interview. Also, although I did wait long periods before talking sometimes and I also cut her off once, I do feel like I did get a decent amount of information from her. I also asked open-ended questions too. I actually didn’t ask any leading questions in this interview which is why I got such lengthy answers from her but I did compound some questions which I wouldn 't do next time because the trend seems to be that she would respond to the last question I asked instead of acknowledging everything I said. Another thing I feel that I did well was listening. I did not talk very much, she did the talking for about ¾ of the interview which is
...th the patient I kept thinking that if this were my mother how would I want the nurse to treat her. I tried to behave in the way I would expect a nurse to treat me. I had preconceived notions before meeting the patient and they were all laid to rest almost immediately, honestly I was nervous. But once I started it began to feel comfortable and the interview just flowed naturally.
...more relaxed around me. I was comfortable using clarification throughout the interview and it helped me better understand what Alton was saying. So I achieved my purpose in using it because it cleared up any confusion I had over some of Alton’s statements. When I was trying to figure out if Alton would be uncomfortable living outside of his neighborhood I asked, “So you would want to find an apartment in this neighborhood?” Providing information was a technique I could of done better with, especially in regards to providing Alton information about Kennebec Behavioral Health. So although I used this technique during my interview, I do not think I achieved my purpose in providing Alton with the information that he needed. A couple examples from the interview are, “I made a phone call since our last session,” and, “I do have resources and people to contact for housing.”
Nathan also commented that I was really good at articulating the responses to the questions. Therefore I was amazed by the comments I received from the interviewer and the observers. I felt like I could have been even better if I overcame my