This is because customer can experience the convenient and searching products or services by browsing the website. Next, trust is a crucial factor in marketing for successful business trades and maintaining online customer relationships (Rios & Riquelme, 2008, p. 733). Trust can increase the level of customer’s confidence towards the online retailing. Last but not least, perceived enjoyment is also one of the key factors that affect customer purchase intention. Testing the impact of perceived enjoyment can help retailers to more understand the customer behavior.
These enhance customer satisfaction. Online tools provide you with opportunities for dialogue with your customers. This dialogue lets you create deeper customer involvement. This enhances their satisfaction and helps you build more profitable relationships with them. Efficiently Digital marketing provides you with opportunities to automate part of the customer satisfaction and relationship building process.
This is because the increasing and development of the technology and communication (or by the globalization's growth) the use of the Web to make business is increasing too. Thus, when any organization applies de use of Web service, automatically their business value augment, because now, all the benefits that brings work on line they are going to help to the company in its growth. Some of those benefits that increase the business value are: A better, easy and efficient e-business or e-commerce application. Coping with the fast-changing relationships between a company and its business partners. To go in the global market.
Customer relationship management or CRM for short is a model for managing a company’s interactions with current and future customers. When CRM is utilized correctly it will increase profitability and customer loyalty, which are both very important to an organization. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Customer relationship management is very important in many ways to help a company become and stay successful. CRM can help businesses gain a competitive edge through communication, marketing, gathering customer information, social media and mobile technology.
With an increasing user base, eBay has been wise in capitalizing on that asset in other ways, especially fixed price sales. eBay’s business model is to act as a mediator between seller and buyer, taking a percentage of the sales. This frees eBay from worrying about the details, and allows the company to concentrate on maximizing its membership base and overall use of the website. In a nutshell, the underlying reason for eBay’s success is as a result of offering a shopping solution that is quite remarkable, a link between the internet and everyday life with the ability to search for a world of objects. This is conceivably the main reason which accounts for eBay’s growing profitability.
As the purpose of the company want to expand their businesses, this e-commerce will help the organization going global business as the main function is online and everyone can buy it from their home as long as the customer meets the term and condition. Finally, invented the new way to do business, as this e-commerce will allow other business sector at all fields will do the same. From this, the growth of the economics and the customer will be enjoy of the variety of product that can be bought. There are a lot of benefits of Web services to Amazon, eBay and their developer partners. The first one is it allows an explosive business growth in globally because it is not only on domestic as Web services are invented for organization to go global market.
This has enabled the company to engender customer experience service that has improved the company’s productivity over years. The company has adopted numerous technological innovations to boost its customer relations (Fleisher & Bensoussan, 2007). Therefore, examining company’s capacity and being the leader in the retail industry, it is evident that the company has embraced a quality culture. The quality culture has enabled the company to remain profitable. The high customer relations have allowed the company to constantly provide and improve its product and service quality.
Technology is something that is very beneficial to the world, and it is constantly used in a majority of everyday life. Without it the world would be a completely different place. Especially in businesses whether they are small privately owned companies, or large corporate owned. Technology will be used to further the business venture to continually make sure that things run as smooth as they can to ensure that the business remains stable for the future. With the desire for all businesses to make more money and it ended up being fueled through the use of technology in business.
With the favorable conditions, highly educated graduates are willing to ente... ... middle of paper ... ...logistics solutions recently, and the demand for high quality logistics services is increasing. There is a constant pressure for greater efficiency, faster delivery times, lower fees, well IT solutions, upgrade physical infrastructure and high quality staff that can understand and fulfill a customer’s every need. The whole logistics industry has a great change which creates another pressure as IT enables customers and seller to skip “middleman” companies; and emphasize “just in time” delivery. This can increase the profit in a wide range of industries (Hong Kong Logistics Development Council, 2007). This shows that the fast development of e-commerce create a changes in local logistic industry.
The number of digital banking users is growing rapidly and is a competitive advantage for both public and private banks. There are a range of factors that determine the adoption of digital banking services such as reliability, trust, safety, comfort, social impact,